ServiceNow Business Analyst

Apply for the ServiceNow Business Analyst role at Accenture Federal Services .

At Accenture Federal Services, we help the U.S. federal government build a safer and better future. We bring 13,000+ people together to pursue limitless potential of technology across defense, national security, public safety, civilian, and military health organizations.

Job Description

Accenture Federal Services is seeking a ServiceNow Senior Business Analyst to join our team in the Washington D.C. area. In this role, you will apply process improvement and reengineering principles, methodologies, and structured approaches to effect process modernization and quality improvement efforts with an understanding of technical problems and solutions as they relate to the current and future business environment.

Here’s what you’ll do

• Analyze business processes by mapping and evaluating as‑is process scope, objectives and steps.
• Identify gaps and opportunities for improvement, integrating new and improved processes with existing ones.
• Recommend process, quality, and performance measurement improvements.
• Assist with institutionalization by communicating these changes to impacted Business Systems teams and other stakeholders.
• Provide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changes.

What you need

• 2+ years of relevant experience in Business Analysis for system design, system architecture, business technical architecture, business system requirements definition, or similar.
• 1 year of experience with the ServiceNow platform.

Bonus points if you have

• ServiceNow Certified System Administrator (CSA).
• Six Sigma, Lean Six Sigma, or similar industry‑recognised certification strongly preferred for Senior to Expert levels.

Security Clearance

• Active TS/SCI clearance.

Compensation & Location

The base pay range for this position in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is $93,400—$176,200 USD. Compensation varies by location, role, skill set, and level of experience.

Equal Employment Opportunity

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis protected by federal, state, or local law. Accenture Federal Services is an Equal Employment Opportunity employer and an affirmative‑action employer for veterans and individuals with disabilities.

Accommodation and Accessibility

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Research, Analyst, and Information Technology

Industries

• IT Services and IT Consulting

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