HR Specialist

Summary

Serve as an Account Manager/Project Manager supporting OPM's government-wide HR technology and talent management solutions. Partner with Federal agencies, vendors, HR staff, and technical teams to implement, improve, and sustain HR systems and services; manage project activities; analyze customer needs; provide consultation, training, and change management support; and improve HR operations and service delivery.

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Duties

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As an Account Manager/Project Manager:

• Serve as the primary point of contact for assigned Federal agencies, providing strategic consultation, responding to customer inquiries, and building strong relationships to support successful use of Human Resources Solutions (HRS) products and services.
• Plan, coordinate, and manage implementation and enhancement projects by developing project plans, monitoring progress, identifying risks, and supporting change management activities to ensure successful adoption of HRS solutions.
• Provide business and technical consulting by analyzing agency requirements, recommending system configurations and best practices, and helping agencies optimize business processes using HRS products.
• Deliver customer engagement activities, including product demonstrations, training, workshops, and presentations to support implementation, adoption, and effective use of HRS systems.
• Collaborate with customers and internal stakeholders to identify enhancement opportunities, communicate product capabilities, resolve complex issues, and serve as a subject matter expert on assigned HRS products, including Core HCM, USA Staffing, USA Hire, and USA Performance
• May be responsible for developing statements of work, tracking project finances, managing billing, and determining pricing.

Requirements

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Conditions of employment

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Candidates will not be hired based on their race, sex, color, religion, or national origin
• Complete the initial online assessment and USAHire Assessment, if required
• You will be required to report to an OPM assigned office.
• This position is not eligible for inclusion in a bargaining unit

Qualifications

For the GS-13 : You must have have at least one year (52 weeks, full-time) of specialized experience equivalent to the GS-12 level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL the following duties:

1. Applying Federal human resources laws, regulations, policies, and best practices to provide guidance or develop solutions for HR programs or HR technology initiatives;
2. Providing strategic consultation to customers, leadership, or stakeholders on Federal HR programs, business processes, or HR technology solutions;
3. Delivering training or presentations on Federal HR programs, HR technology systems, or related business processes;
4. Analyzing business requirements to recommend process improvements or system enhancements.

For the GS-12: You must have have at least one year (52 weeks, full-time) of specialized experience equivalent to the GS-11 level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL the following duties:

1. Applying Federal human resources laws, regulations, policies, or business practices to support HR programs or HR technology initiatives;
2. Providing customer service or technical guidance to customers or stakeholders regarding HR programs, business processes, or HR technology systems;
3. Delivering training, presentations, or user guidance related to Federal HR programs or HR technology systems;
4. Documenting business requirements or customer needs to support process improvements or system enhancements.

Merit promotion applicants must meet the time-in-grade requirement as defined in 5 CFR 300, Subpart F.

One year at the GS-12 level is required to meet the time-in-grade requirements for the GS-13 level.

One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level.

You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Additional information

Relocation assistance and/or incentives may be offered at the discretion of the supervisor.

Incentive payments may be considered.

If you are unable to apply online and would like to request information about the Alternate Application process, please use the contact information at the bottom of this announcement.

This job opportunity announcement may be used to fill additional similar vacancies across OPM.

During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Veterans Employment Opportunity Act (VEOA) : To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Noncompetitive Appointment Authorities : For more information on noncompetitive appointment authority eligibility

requirements visit the following websites:

• Persons with Disabilities-Schedule A
• Special Hiring Authorities for Veterans
• Special Hiring Authority for Certain Military Spouses
• Other Special Appointment Authorities

Males born after 12-31-59 must be registered or exempt from Selective Service (see

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request an RA in your online application. Requests for RA for the USA Hire Competency-Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency-Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency-Based Assessments if you received the link after the close of the announcement. To determine if you need an RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period, or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

- your performance and conduct;

- the needs and interests of the agency;

- whether your continued employment would advance organizational goals of the agency or the Government; and

- whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period (or trial period) your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.