Service Contracts Product Manager

Eaton's Critical Power Solutions (CPS) Division is currently seeking Service Contracts Product Manager to join our team. This position will be a hybrid office (3x2) role as long as you live within 50 miles of our Raleigh, NC facility. Relocation benefits will be provided within the United States only.
Eaton's Critical Power Solutions Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries and Data Center Power Distribution (DCPD) products to ensure power reliability in the most demanding applications. Our technicians deliver mission-critical solutions to our customers' most challenging energy management requirements.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

Why Eaton?
• Be a key member of a world-class organization that supports and services market leading UPS and distribution products.
• Work in a modern hybrid collaborative environment. Eaton is committed to fostering a successful work/life balance.
• Competitive salary and benefits package including 401K, medical, dental, tuition reimbursement, paid holidays, vacation, paid parental leave.

As a Product Manager you are responsible for developing and executing strategic and tactical initiatives to increase the growth and profitability of the CPS startup & service contracts portfolio in the U.S. The scope of contracts covers 3-phase UPS equipment, data center power distribution products and MVSST.

Be a part of the team responsible for ensuring our critical infrastructure such as data centers, enterprise & industrial sites remain functional in the face of whatever power quality issues they face. Our growing team is expanding our product portfolio with next-generation technologies, and we need people with a passion to ensure that they make what matters to our customers work without question.

The expected annual salary range for this role is $130000 - $190000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.


What you'll do:
• Support annual profit planning and strategic planning activities, including portfolio roadmap, price attainment and execution of growth programs.
• Drive go-to-market strategies to position Eaton to win based on knowledge of offering, market, customers, pricing and competition, including curating incentive programs and supporting business reviews.
• Collect Voice of Customer (VOC) inputs to drive new product offerings and market programs.
• Manage monthly forecasting for portfolio and support measuring and tracking Service sales leads for contracts.
• Execute new solution launches to the market, working cross functionally to launch solution, developing/maintaining/updating literature, creating presentations and competitive comparisons, and providing training and promotions for new offering to sales.
• Collaborate with Sales and Service operations team to address customer issues/needs and drive seamless delivery of Services for customers.
• Work collaboratively with Services Global Product Line (GPL), sharing best practices, market and portfolio updates and working to provide standard services to global customers where applicable.
• Create & deliver content for operational reviews, product line reviews, staff meetings, sales meetings, customer visits, profit and strategic plans, etc.

Qualifications:

Required (Basic) Qualifications:
• Bachelor's degree from an accredited institution.
• Minimum of 7 years of commercial experience, technical marketing, strategic planning, product management, and/or engineering experience.
• Minimum of 3 years of experience in engineering leadership / project management / product marketing / or business development required.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.

Preferred Qualifications:
• MBA in Marketing from an accredited institution.

Skills:
• Strong sense of urgency and ownership of the business you will manage
• Understanding of products and services to the market
• Excellent verbal/ written communications and presentation skills.
• Experience leading and collaborating across an organization to achieve goals.
• Excellent critical thinking and analytical skills to make data driven business decisions.
• Position requires an individual who is self-motivated, self-managed, team-oriented, proactive, attentive to detail, task oriented, and able to overcome obstacles to meet schedule requirements.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.


We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at View phone number on click.appcast.io to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #LI-RC2