Guest Experience Manager

Guest Experience Manager Et Fille Wines Newberg, OR Who You Are: You want to be part of a winery with clear purpose and values. You love getting to know people, connecting, and building lasting relationships. You thrive working in small collaborative teams and want to feel empowered. You enjoy working independently and want ownership of your projects. You like knowing what the goal is so you are clear what success looks like. You get bored doing just one thing and like having a variety of projects. You are comfortable using the data on hand to figure out where the opportunity is. Your word matters and you’re reliable. Who We Are: Et Fille, which means “and daughter,” is a second‑generation, woman‑owned, Certified B Corp in Oregon’s Willamette Valley co‑founded by father and daughter winemakers in 2003. Owner Jessica crafts wines inspired by her late father’s legacy and daughter’s future from 8 sustainably farmed vineyards. What the Position Looks Like: Provide an engaging experience and thoughtful service for tasting room guests Provide an elevated and customized experience for club members Grow club membership and exceed sales targets for tasting room, club sales, and outbound sales outreach Plan and manage club allocations and shipments Analyze metrics to improve new club member acquisition, wine club purchase behavior, and membership retention Segment customer database and plan customized individual outreach Develop and cultivate a tasting room referral program Maintain a clean and welcoming tasting room Manage and order tasting room inventory, and order supplies as needed Plan and execute events Coordinate company’s B‑Corp interface and activities Participate in monthly staff planning meetings Execute special projects as needed Qualifications and Requirements: Positive and engaging interpersonal skills with an ability to foster lasting relationships Advanced communication skills with the ability to write clearly and effectively Demonstrated ability to exceed sales targets Strong computer skills (e.g., MS Office, Commerce7) Experience segmenting data and creating action plans Ability to work with spreadsheets and calculate discounts and percentages Proven ability to manage and prioritize multiple tasks in a proactive, organized, and flexible manner High level of integrity and reliabilityCollaborative approach and demonstrated ability to work effectively in teams College degree strongly preferred but not required 3‑5 years experience in wine hospitality and/or sales strongly preferred but not required Requires the ability to regularly sit, stand, walk, listen, speak, smell, taste, and lift/carry up to 45 pounds. Reasonable accommodations may be made for various ability levels Weekend work required Must be at least 21 years of age OLCC permit required and company will help facilitate if needed Measures of Success: DTC sales to goal, with sub goals for Tasting Room and Club channels Club net growth rate Club member feedback Team member feedback Reports To: Owner Manages: None Schedule: Full Time (five days a week including weekends; on the floor four days a week and remote or in the market one day a week) Commitment to Diversity, Equity, and Inclusion: Et Fille Wines seeks to create a diverse and authentic culture. We do not discriminate based on age, race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other non‑merit characteristics. Compensation Information: Competitive for Oregon tasting room positions Incentive compensation quarterly bonuses for team and individual goals Health benefit eligible (medical, dental, and vision) Company matching IRA 10 paid vacation days/year after six months plus winter closure week Complimentary club membership, new product samples, and wine budget #J-18808-Ljbffr