Bilingual Customer Service Agent Medical Practice

Benefits 401(k) matching Bonus based on performance Dental insurance Employee discounts Health insurance Paid time off Pay $15-$17.50 per hour based on experience Schedule Full-time Location In person Requirement Fluent in English and Spanish We are looking for a bilingual (English/Spanish) Call Center Customer Service Agent who brings a positive attitude, strong attention to detail, and a genuine passion for helping people . This role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with. What You’ll Do Answer incoming calls with professionalism and warmth in both English and Spanish Schedule and confirm patient appointments accurately Enter and update patient information in our system Help patients understand services, benefits, and next steps Support smooth communication between clinics and patients Maintain clear, accurate documentation of interactions What We’re Looking For Fluency in both English and Spanish (required) Outstanding customer service skills and a friendly phone presence Strong attention to detail and accuracy Positive, team-player mindset Organized and able to multitask in a busy environment Comfortable using computers and scheduling systems Medical office or call center experience preferred (not required) We’re proud to build a team of supportive, upbeat people who enjoy helping others and creating a great patient experience every day . If that sounds like you, we’d love to meet you. Benefits 401(k) with matching Health, dental, and vision insurance Paid time off Training and ongoing support in a collaborative team environment Bonuses Employee Discounts #J-18808-Ljbffr Open Eyes Vision Center