Office Assistant 1

Office Assistant 1 This position is open to Alaska residents only. You must meet this requirement to be considered for this position. This position is based on-site at our Juneau Headquarters, located in the State Office Building in downtown Juneau, Alaska. At the Division of Investments, we don't just process loans, we help Alaskans start businesses, commercial charter fisheries, mariculture businesses & so much more. Could this be you? Are you someone who can turn everyday administrative tasks into dependable, well-organized support that keeps essential programs running for Alaskans? As an Office Assistant 1, you'll play a vital role in keeping the Division's workflow efficient, accurate, and compliant with state procedures, helping our team deliver lending services that strengthen Alaska's economic future. Key responsibilities include: Greet visitors and assist borrowers, vendors, and agency partners with basic inquiries. Answer and route incoming phone calls while providing courteous, accurate information to the public and internal staff. Scan, file, and maintain loan documents, correspondence, and records in both physical and electronic formats. Ensure documents are properly labeled, organized, and stored in accordance with the division's retention policies. Open, sort, and distribute incoming mail; prepare outgoing and certified mailings. Working here means joining a team that truly matters. Every task you complete helps Alaskan businesses, families, and communities access the resources they need to thrive. You're not just supporting an office; you're supporting the entire state. If you want to be part of a workplace where your reliability is valued, your growth is encouraged, and your work makes a real difference, you'll feel right at home in the Division of Investments. This is your chance to uphold high standards, strengthen statewide economic development, and leave a lasting impact on the communities we serve. The Division of Investments has an unwavering commitment to exceptional customer service and is exemplified through proactive engagement with our valued customers. By fostering positive experiences and forging personal connections, we strengthen relationships within our community and across the state. The Department of Commerce, Community, and Economic Development's mission is to promote a healthy economy, strong communities, and protect consumers in Alaska. The mission of the Division of Investments is to promote economic development in Alaska through direct state lending in industries and areas of the state that are under served or to fulfill a public policy goal. This office is a collaborative, service-oriented environment where reliability matters because Alaskans depend on it. Where professionalism and organization aren't just skills, they're commitments to integrity and public service. Where your contributions ripple across one of the most unique economies in the world, from remote rural communities to busy urban hubs. Our work environment is: Friendly and Welcoming: From day one, you're part of a team that supports each other and celebrates achievements together. Collaborative and Inclusive: We believe the best ideas come from open dialogue and diverse perspectives. Every voice matters. Professional Yet Personable: We maintain high standards of excellence while fostering a relaxed, approachable atmosphere. Mission-Driven: Our work has purpose; every task contributes to strengthening Alaska's economy and serving communities statewide. This is more than a job! It's a place where you can build lasting relationships, make meaningful contributions, and enjoy a positive work-life balance. Who we are looking for: Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Conscientiousness: Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Special Notice: This position requires driving the division's vehicle on a daily basis to collect documents. Applicants with questions regarding this aspect of the position should contact the hiring manager, Collin Ludeman. Minimum Qualifications: High school diploma or G.E.D. OR Acceptance in full standing by an accredited college OR A Career Readiness Certificate with ACT WorkKeys scores of skill level 3 or higher in: Graphic Literacy, Applied Math, and Workplace Documents. Special Note: ACT WorkKeys skill testing and career readiness certification is available at the Department of Labor and Workforce Development's Alaska Job Centers. Some positions in this class require the incumbent operate a State vehicle. Such positions require the selected candidate possess a valid driver's license and be 18 years of age or older on or before the first day of employment. Additional Required Information: Three (3) most recent performance evaluations (if available) or three (3) professional letters of recommendation. Three (3) current professional references, two (2) of which have had supervisory responsibility over you, along with their current day-time phone numbers and email addresses. If using education for purposes to meet the minimum qualifications, please include your University Transcripts. Contact Information: Email: View email address on click.appcast.io