Front Desk Agent

Are you someone who loves helping people and creating great first impressions? Do you thrive in a fast-moving, guest-focused setting? Big Horn Lodge in Moab, UT is seeking a dependable and personable Full-Time Guest Services Associate to join our hospitality team. At Big Horn Lodge, we know that exceptional guest experiences begin with valued employees. We're proud to offer competitive compensation, great benefits, and a positive workplace where teamwork matters. Why You'll Love Working With Us Pay: $20+ per hour, based on experience Medical, dental, and vision insurance 401(k) retirement plan with 4% employer match Paid vacation and paid time off (PTO) Employee hotel discounts Friendly, supportive, and team-driven environment Position Overview In this role, you'll serve as the welcoming face of our lodge and play an essential part in each guest's stay. Responsibilities include: Welcoming guests and managing arrivals and departures Answering phone calls and assisting with reservations Responding to guest needs and inquiries with professionalism and care Coordinating with housekeeping and other departments to maintain smooth daily operations Handling cash and payments accurately Maintaining a clean, organized, and inviting front desk area Completing shift close-out tasks to support the next team member Each day offers something new-this role is ideal for someone who enjoys variety and meaningful guest interaction. Work Schedule Morning or evening shifts available 4 days on / 4 days off rotation What We're Looking For Previous experience in hospitality or customer service preferred Strong communication and interpersonal skills Comfortable using basic computer systems Professional, friendly, and attentive demeanor Reliable, detail-oriented, and team-focused About Big Horn Lodge Located in the heart of historic downtown Moab, Big Horn Lodge is a sister property to Redstone Inn . Together, we are leaders in the local hospitality industry. Our goal is to deliver memorable guest experiences while providing a supportive, growth-oriented workplace for our employees. #J-18808-Ljbffr