Executive Director, Client Partnership - West Coast ONLY

About DEPT We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. The Role: Executive Director, Client Partnership are senior leaders responsible for driving the growth, performance, and innovation of strategic client relationships. You serve as a trusted advisor to senior client stakeholders, helping them navigate complex marketing, experience, and technology transformation challenges. Executive Directors lead clusters of accounts, shape account strategy, expand DEPT’s capabilities, and ensure strong financial performance. What You’ll Do: Serve as the senior strategic partner for key clients, building trusted relationships with executive stakeholders across marketing, product, and business leadership. Lead the development of long-term account strategies that align DEPT’s capabilities to clients’ evolving business objectives, growth ambitions, and competitive landscape. Bring a strong strategic point of view to client conversations, challenging thinking constructively and guiding clients toward new opportunities for growth and transformation. Facilitate executive-level conversations around brand, experience, technology, and operating model transformation. Act as the primary senior escalation point for client issues and ensure they are resolved quickly and constructively. Represent DEPT at the executive level within client organizations and strengthen our reputation as a strategic partner. Lead and support major pitches, proposals, and strategic initiatives within existing accounts. Own the commercial health and growth of assigned accounts, including revenue expansion, profitability, and scope management. Define and lead account growth strategies, identifying whitespace opportunities across DEPT’s capabilities including creative, media, experience, content, data, and technology. Identify, shape, and close cross-sell and up-sell opportunities by connecting client business goals with DEPT’s integrated capabilities. Lead strategic discussions with clients around scope expansion, new initiatives, and transformation programs. Ensure accurate financial forecasting and reporting across assigned accounts, including revenue projections, margin performance, and pipeline visibility. Partner closely with Finance and leadership to maintain strong pipeline hygiene, forecasting accuracy, and long-term account planning. Ensure accounts operate within healthy financial parameters by proactively managing scope pacing, utilization, and profitability. Operate confidently across creative, media and transformation conversations, bringing enough digital and MarTech literacy to frame trade-offs and guide strategic discussions. Help clients define modern marketing and experience operating models that integrate creative, media, data, and technology. Partner with internal strategy, experience, and technology teams to translate ambitious client visions into executable programs. Shape integrated programs spanning content, performance marketing, experience design, and platform-enabled transformation. Champion innovative approaches to delivering work faster, more intelligently, and with greater impact. Work closely with leaders across creative, media, experience, data, and technology to deliver integrated solutions for clients. Foster strong collaboration across disciplines and regions to ensure the right experts are engaged at the right time. Help orchestrate complex programs by aligning diverse teams around clear strategies, operating models, and governance structures. Partner with delivery leadership to ensure ambitious client visions translate into scalable, executable programs. Champion the One DEPT mindset by breaking down silos and encouraging collaboration across capabilities. Lead and inspire multidisciplinary teams across accounts, ensuring teams remain aligned, motivated, and focused on delivering exceptional work. Provide mentorship and guidance to Client Directors, Executive Directors, and emerging leaders within the organization. Foster a culture of accountability, curiosity, and collaboration within account teams. Support talent development by identifying high-potential individuals and helping them grow into future leaders. Model DEPT’s values and contribute to building a high-performing, collaborative culture. Ensure work is delivered to the highest quality standards while maintaining strong operational discipline. Continuously review and improve ways of working within accounts to increase efficiency, speed, and effectiveness. Partner with delivery teams to ensure strong governance, resourcing alignment, and operational clarity across complex programs. Ensure new team members are effectively onboarded to accounts with a strong understanding of client goals and team dynamics. Resolve cross-team operational challenges and maintain alignment on priorities and delivery expectations. What You Bring: 12+ years of experience leading client relationships within a digital agency, consultancy, or marketing services environment. Proven experience managing large‑scale accounts and multi‑disciplinary teams. Track record of growing accounts through cross‑sell, up‑sell, and strategic expansion. Strong executive presence with the ability to build trust with senior stakeholders including CMO‑level clients. Experience shaping strategic programs across marketing, experience design, content, or digital transformation initiatives. Strong commercial acumen including experience managing account revenue, margin, and forecasting. Ability to operate end‑to‑end across the agency lifecycle; from defining the work to expanding the relationship over time. Excellent storytelling, presentation, and communication skills. Strong cross‑functional leadership capabilities with the ability to align diverse teams around a shared strategy. High curiosity, entrepreneurial mindset, and action‑oriented leadership style. Ability to thrive in fast‑paced environments and navigate complex stakeholder landscapes. What We Offer: Healthcare, Dental, and Vision coverage 401(k) plan, plus matching PTO Paid Company Holidays Parental Leave We Support You Being You: DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier‑free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. DEPT participates in E‑Verify, meaning your Form I‑9 information will be sent to the federal government to confirm you are authorized to work in the U.S. DEPT is a B Corp‑certified company passionate about purpose‑driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place. DEPT is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner‑led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI. Learn more about DEPT. Diversity, Equity, and Inclusion At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. If you do not meet all qualifications, apply, and let us decide! We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40‑hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range: $175,000—$225,000 USD #J-18808-Ljbffr DEPT®