Service Desk Analyst

Diverse Lynx

Service Desk Analyst

Handle calls and chats from client employees reporting IT technical issues. This is a bilingual position, requiring fluency in English, and will support both French and English calls & chats. Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe, Apple, Google, etc). Knowledge on VPN connectivity, dial up, wireless routers. Exposure to password reset tools. Troubleshooting experience using remote control tools. Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes environment.

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Vacancy posted 1 day ago

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