Customer Experience Specialist
Caraa
Customer Experience Representative As a Customer Experience team member, you will be responsible for delivering timely, high-quality support across all customer channels, including email, chat, and social platforms. In this role, you will manage customer inquiries, order-related needs, and issue resolution while partnering closely with internal teams. As part of a fast‑paced and growing team, you may also contribute to cross‑functional initiatives and special projects outside of your day‑to‑day responsibilities. A flexible, team‑first mindset is essential to improving the overall customer experience and supporting broader company goals. What You’ll Do Respond to customer inquiries across email, chat, and voice with speed, accuracy, and empathy Identify, troubleshoot, and resolve customer concerns in a timely and professional manner Maintain a positive, customer‑first tone in all interactions Manage order support, including edits, cancellations, returns, and replacements Partner with 3PLs via Slack and email to resolve shipping, delivery, and inventory issues Use tools like Zendesk, Shopify, Fulfil, and Loop to research and resolve customer needs Document all customer interactions and identify trends to improve processes Collaborate cross‑functionally with warehouse, product, and marketing teams Support special projects and take on additional responsibilities as business needs evolve Schedule & Work Environment Remote (Work From Home) Monday: 9:00 AM – 6:00 PM Tuesday: Off Wednesday: 9:00 AM – 6:00 PM Thursday: Off Friday: 9:00 AM – 6:00 PM Saturday: 9:00 AM – 5:00 PM Sunday: Closed Team members are expected to be clocked in and actively working during scheduled hours. Benefits 4 day work week Health Insurance (Dental and Vision Included) HSA 401(k) Program 14 Days PTOAnnual Performance Reviews with Associated Merit Raises Fully Paid Parental Leave: 12 Weeks Paternity, 16 Weeks Maternity Sick Leave Generous Employee Discount #J-18808-Ljbffr Caraa
Vacancy posted 1 day ago
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