Customer Strategy & Experience Lead
PwC
PwC in San Francisco seeks a Service & Support Strategy Manager to lead customer-centric strategies that elevate client experiences and fuel growth within our Customer Consulting team. You will guide strategic planning, mentor junior staff, manage client accounts, and collaborate across functions to drive adoption of new technologies and improved service delivery. Strong analytical thinking and communication skills are essential, as is the ability to influence stakeholders and deliver #J-18808-Ljbffr PwC
- Uber is seeking a Program Lead for Global Direct CX to shape the customer experience strategy across regions. You will lead a small global team reporting to the Global Direct CX Director and partner with Tech, regional CommOps POCs, and central teams to elevate end‑to‑end...SuggestedLocal area
- Notion is seeking a CX Strategy & Ops Lead to design and execute their customer support strategy, ensuring exceptional experiences for users. You will partner with CX Leadership and cross-functional teams to identify customer needs and implement high-value support strategies...Suggested
- Monograph is looking for a CX Strategy & Ops Lead in San Francisco to design and execute our customer support strategy. You will partner with cross-functional teams to enhance customer experience and track key performance metrics. The ideal candidate has over 8 years of...Suggested
- TOGETHXR is seeking a CX AI Strategist to lead the strategy and execution of AI and automation in San Francisco, CA. This role involves developing AI initiatives to enhance customer experience, managing a team, and ensuring efficient resolution of customer issues. The...Suggested
$200.7k - $250.9k
...Senior Risk Strategist to focus on card fraud strategies in a hybrid work environment. This role requires 6+ years of analytical experience, with a strong emphasis on card fraud... ...that reduce fraud while improving customer experience. The total rewards package includes...SuggestedRemote job- Strava is searching for a leader to manage a team of Customer Experience agents focused on AI initiatives based in San Francisco, California... ...track record in people management and executing automation strategies. This role requires strong analytical skills and the...
- ...US Medical Contact Center Oversight and Strategy Lead (Contract Role) Location: San... ...Medical (USM) Contact Center is a key customer interface, delivering critical medical... ...contractual, quality, compliance, and customer experience expectations. Establish and monitor...Contract workImmediate startShift work
- ...Sierra’s Financial Services team in San Francisco. You will lead the deployment of enterprise AI initiatives, working closely with C-suite executives to define and execute AI strategies that impact customer experiences. Ideal candidates will possess demonstrated experience...Flexible hours
- ...Center Operations & Vendor Management Lead Workplace Type: Hybrid Employment Type... ...stakeholders to ensure best-in- class customer experience while supporting Medical Information, Adverse... ...plans and business continuity strategies. Manage budgets, forecasting, resource...Contract workMonday to Friday
$225k - $275k
...seeking a Head of Risk Product Strategy in San Francisco, California,... .... The role requires extensive experience in fintech and a deep understanding... ...risk product strategies, leading cross-functional teams, and ensuring alignment with customer experience goals. This position...$175k - $200k
A FinTech unicorn is seeking a CX Strategy Manager to enhance customer experience through automation and measurement. This role will define systems and metrics while leading initiatives to improve user interactions. The ideal candidate has 6-10 years of experience in CX...$150k - $210k
...technology company based in San Francisco is seeking a Fraud Strategy Manager to lead the onboarding fraud strategy. This role requires a... ...frameworks for fraud evaluation, balancing risk against customer experience. Ideal candidates will have substantial experience in fraud...Flexible hours- A healthcare data platform is seeking a Strategic Projects Lead in San Francisco. This role involves managing significant healthcare projects, enhancing customer experiences, and navigating complex regulatory standards. The ideal candidate will have extensive project management...Flexible hours
- ...answer phones, book jobs, follow up with customers, and drive revenue, fully integrated... ...how the trades pull it. We're hiring AI Strategy Lead to drive AI value creation across several... ...Francisco with the team Bonus Points Experience at PE portco specifically in home services...For contractorsLocal area
- ...Mortgage, and designs data‑driven strategies to grow the business while... ...and underwriting strategies. Lead deep data analysis to power... ...’ll need 4+ years of related experience in consumer lending or credit... ...Proven analytical skills using customer performance data, bureau...Work experience placementWork at office
- ...Mortgage) - including credit strategies/policies for new account origination... ...create the products and experiences that put our members'... ...first. The Credit Strategy Lead will work in the Credit team... ...sophisticated analysis using customer performance data, bureau attributes...Work experience placementWork at officeRemote work
$127.4k - $154.8k
...advisor, ensuring access to legal resources while advancing digital strategies. This role entails managing legal collections, vendor... ...candidate will have a degree from an ALA-accredited school and experience in a legal environment. The position offers a salary range of...- ...We are an integrated marketing and customer experience consultancy comprised of professionals across... ...designed to cover the spectrum, from strategy to activation, helping clients bring transformative... ...we are looking for: We’re seeking a Lead Program Manager to join our growing...Remote work
$130k - $180k
...talented Content Strategist to own their content strategy and editorial direction. You'll be responsible for transforming customer interactions into insightful content and... ...a knack for simplifying complex topics, and experience with technical content. White Circle offers...$96.8k - $135k
...Infrastructure team by executing real estate strategies across the warehouse and distribution... ...or related field. 5+ years of relevant experience in real estate, property management, or... ...Overview: Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with...Work at officeRelocation$190k - $234k
Waymo is seeking a seasoned professional to lead emergency response operations as part of a hybrid role... ...The ideal candidate will have over 10 years of experience in program management, particularly in operational strategy. Additionally, applicants should possess a...Full time- A leading technology company is seeking a Digital Strategy Lead in San Francisco to drive business growth through customized Google Ads solutions. The successful candidate will identify opportunities among existing advertisers, manage customer relationships, and contribute...
- ...Solutions seeks an Enterprise 3P Events Lead to manage third-party events for... ...and sponsored events to enhance customer engagement and lead generation.... ...will have over 7 years of experience in event marketing and strong KPI-driving strategies while utilizing collaboration...Work at office3 days per week
- LendingClub is seeking a Personal Loan Business Strategy Manager to drive growth of our personal loan products. You will lead cross-functional efforts across Marketing, Operations, Product, Engineering, Risk, and Finance, focusing on developing and implementing growth strategies...
- ...seeking a Product Manager for the Payments Experience team, responsible for developing a user-... ...will define product vision and strategy, collaborating with various teams to enhance... ...analytical skills, and a track record of leading impactful cross-functional teams. Benefits...Flexible hours
- ...in San Francisco is seeking a foundational hire for their GTM Strategy & Revenue Operations team to help scale their market approach... ...strategic planning and field execution. Ideal candidates will have experience at high-growth B2B SaaS companies, possess exceptional...Flexible hours
- ...is looking for a Senior Brand Manager in San Francisco to lead brand strategy and positioning. This role involves shaping the company’s brand... ...candidate will possess over 6 years of brand marketing experience and exceptional communication skills. Responsibilities include...
$36.82 - $55.23 per hour
...delivering an only-at-Apple experience. We believe inclusion is a shared... ...to do their best work. As a Lead, you embody a whole-store... ...meaningful experiences for both customers and team members. You inform... .... Make sure that sales strategy is effectively communicated to...Work experience placementLocal areaRelocationNight shift- ...organic search performance. In this role, you will develop SEO strategies, optimize website content, and analyze performance metrics to... ...search engine rankings and traffic. The ideal candidate will have experience in SEO and digital marketing, strong analytical skills, and a...
- Autodesk’s AEC Design Group is seeking a Strategy Manager to help grow the business across Architecture, Engineering and Construction. You will analyze market opportunities, build business cases, and shape monetization and portfolio strategy with cross‑functional partners...
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