Desktop Technician Level 1

Desktop Technician Level 1

Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop. We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

We are seeking a Desktop Technician Level 1 to provide hands-on support for end-user devices and peripherals across our Chicago and New York/New Jersey client locations. This role will be responsible for installing, configuring, troubleshooting, and maintaining desktop and workstation equipment, including telephones (standard & VOIP), desktop/laptop computers (Windows 7, Windows 10, MacOS), and printers. The ideal candidate will be detail-oriented, customer-focused, and capable of handling basic technical support needs with minimal supervision.

Key Responsibilities

• Install, configure, and maintain desktop, laptop, and workstation hardware and software.
• Provide basic troubleshooting support for desktops, laptops, printers, and telephones (standard & VOIP).
• Answer basic end-user questions about equipment features and functionality.
• Assist with equipment moves, setups, and relocations independently.
• Escalate more complex technical issues to senior technicians or supervisors as needed.
• Maintain accurate records of hardware/software configurations and support activities.
• Support project tasks of limited complexity under close management.

Qualifications

• 1–2 years of experience in desktop support or IT helpdesk environment.
• Basic knowledge of Windows 7, Windows 10, and MacOS systems.
• Familiarity with telephony systems (standard & VOIP).
• Understanding of printers, peripherals, and basic network connectivity troubleshooting.
• Strong customer service and communication skills.
• Ability to work independently on routine tasks while taking direction for more complex issues.

Work Environment

• Onsite support required in either Chicago, IL or New York/New Jersey area.
• Contract role with close management and clear processes.
• Opportunity to gain hands-on experience in a collaborative IT environment.

Pay rate: $32hr

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.