IT Service Desk Operations Intern

Job Description

Job Description

IT Service Desk Operations InternSupport End Users, Technology Service Delivery, and Operational ExcellenceGeorgia System Operations Corporation (GSOC) is seeking an IT Service Desk Operations Intern to support Shared Services Information Technology. This opportunity provides hands-on exposure to enterprise technology services, end-user computing, technical support, endpoint deployment, asset management, and the service processes that help employees stay productive and connected.As an IT Service Desk Operations Intern, you will work alongside experienced IT professionals while contributing to daily Service Desk operations and meaningful customer-support initiatives. You will assist with incidents and service requests, prepare and deploy equipment, support new-hire technology onboarding, maintain documentation, and help improve technology service delivery.This opportunity is ideal for a customer-focused, technically curious, and organized student who enjoys solving problems, helping others, working with computer hardware and Windows environments, and learning how enterprise IT support enables reliable business operations.What You'll DoAs an IT Service Desk Operations Intern, you will support projects and recurring activities that contribute to responsive customer support, efficient technology deployment, accurate asset information, and continuous service improvement.You will: Assist with basic IT incidents and service requests underappropriate supervision. Prepare, configure, and deploy computers, monitors, accessories, and other peripherals. Support new-hire onboarding, workstation setup, and technology provisioning activities. Update knowledge base articles, support documentation, process guides, and other self-service resources. Assist with inventory management, asset tracking, reporting, and technology lifecycle activities. Document troubleshooting steps, resolutions, andcustomer-support interactions accurately and clearly. Participate in Service Desk process improvement initiatives andcustomer-support projects. Communicate progress, questions, or barriers while collaborating professionally with employees and IT team members. Present a summary of your projects, accomplishments, outcomes, and key learnings at the conclusion of the assignment.What You Bring Current enrollment in a degree program in Information Technology, Computer Science, Information Systems, Cybersecurity, ora related field. Interest in technical support, enterprise technology, IT operations, endpoint management, and customer service. Strong communication andcustomer-service skills, including the ability to listen carefully and explain information clearly. Ability to troubleshoot basic technology issues and learn new systems, tools, and support processes. Attention to detail and a commitment tomaintaining accurate documentation and asset information. Strong organization and time-management skills, including the ability to manage assignments, meet deadlines, and communicate progress. Ability to work independently while collaborating effectively with employees and technology professionals across departments. Comfort working with computer hardware, Windows environments, Microsoft Office, or related technology tools. A dependable, patient, accountable, and learning-oriented approach to supporting end users in a professional environment.Preferred QualificationsTechnical Support & Endpoint Operations Coursework, labs, certifications, academic projects, or hands-on experience involving help desk support, computer hardware, Windows systems, technical troubleshooting, or endpoint management. Exposure tocomputer setup, peripheral installation, workstation deployment, user onboarding, or technology provisioning. Interest in developing practical skills in enterprise IT support, issue resolution, and end-user computing.Service Delivery, Documentation & Asset Management Experience or coursework involving customer service, technical documentation, knowledge base content, inventory management, reporting, or process improvement. Ability to organize detailed information, document troubleshooting steps, andmaintain accurate records. Interest in improvingthe customer experience, support processes, service quality, and operational efficiency.Program Information Program Type: Internship. Expected Term: Summer 2027. Expected Schedule: Full-time. Location: Tucker, Georgia. Work Arrangement: On-site.Advantages of Working at GSOCWorking at GSOC means more than completing an internship--it's an opportunity to contribute to work that matters while developing technical, customer-service, and professional skills that can support your future career.Meaningful WorkContribute to daily operations and projects that support employees, endpoint readiness, customer service, technology deployments, and reliable business operations.Hands-On Service Desk ExperienceGain practical exposure to incidents and service requests, workstation setup, equipment deployment, new-hire provisioning, asset tracking, documentation, and user support.Coaching & MentorshipLearn from experienced IT professionals who can provide guidance, feedback, and insight into enterprise technology support and service delivery.Professional DevelopmentBuild transferable skills through customer interactions, troubleshooting, documentation, reporting, project work, feedback, and collaboration.Future Career OpportunitiesSuccessful students may be considered for future internships, co-op rotations, or full-time opportunities when business need, role availability, graduation timing, and qualifications align.Work EnvironmentGSOC offers a professional, collaborative learning environment where students work alongside experienced professionals, contribute to meaningful work, and gain exposure to enterprise technology and the electric utility industry. Students are expected to follow workplace, safety, confidentiality, cybersecurity, customer-service, and department-specific requirements while participating in onboarding, regular check-ins, feedback discussions, and end-of-assignment activities.Program participation does not guarantee future employment. Future opportunities are evaluated according to business need, available positions, graduation timing, and individual qualifications.Why Join GSOCAt GSOC, your work can contribute to something bigger. You'll gain exposure to the technology support and service-delivery practices that help employees remain productive and support reliable business and electric system operations.You'll also have the opportunity to learn from experienced professionals, contribute to meaningful customer-support initiatives, and explore how your Information Technology, Computer Science, Information Systems, Cybersecurity, or related academic background can translate into a future career in technology service delivery.Apply TodayIf you're ready to apply your customer-service strengths, technical curiosity, and interest in IT support to meaningful work, we encourage you to apply for the IT Service Desk Operations Intern opportunity with Shared Services Information Technology. GSOC does not accept unsolicited resumes or candidate submissions from staffing agencies, search firms, or third-party recruiters. Any unsolicited resumes submitted without a valid, executed agreement will become the property of GSOC, and no placement fee will be paid.Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing.