Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve been an agent since 2017 and have a team of five. Before opening my agency, I worked in logistics, which gave me a strong foundation for running a fast-paced, results-driven business. I’m a proud graduate of Auburn University, married with one daughter, and actively involved with the Asian Chamber of Commerce and Pflugerville Chamber of Commerce.

Our office is built on a strong family atmosphere where family truly comes first. It’s a rewarding environment where hard work pays off, both professionally and financially. I’m looking for team members who are coachable, outgoing, fearless, ambitious, and have the potential to be strong leaders.

If you’re looking for a career where you can grow, be part of a supportive team, and truly make an impact, this could be the right place for you.

ROLE DESCRIPTION:  
As a Customer Service Representative - State Farm Agent Team Member with Erickson Sullivan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

 

  RESPONSIBILITIES:  

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.