Administrative Assistant
Bath Fitter
Job Description
Job Description
Schedule: Monday - Friday and most Saturdays 8:30 am-5:00 pm
The Job (three pillars)
1. Customer Service
· Answer inbound calls quickly; avoid voicemail hand offs
· Set clear expectations on installations, service windows, prep steps, and next actions
· Confirm appointments, send reminders, and follow up after completion
· De-escalate issues with direct, professional communication and document outcomes
2. Scheduling the Installers
· Build and maintain the daily and weekly install and service calendar
· Slot jobs by crew skill, geography, and estimated time to meet capacity targets
· Pre-flight every job: materials, access, permits, notes; no day-of surprises
· Handle same-day triage: cancellations, re-routes, add-ons; keep the board accurate to the minute
3. Bookkeeping and Payroll
· Post payments, prepare daily deposits, and reconcile to the penny
· Track financing documents, change orders, and charge backs; escalate discrepancies the same day
· Maintain vendor and customer records in QuickBooks/ERP/CRM (enter your system)
· Prepare weekly payroll inputs: hours, overtime, job codes, per diem/mileage; resolve time sheet gaps before submission
Must-haves
· 3+ years in a busy office (home services, construction, medical, logistics, or dispatch preferred)
· Confident on the phone; clear written notes that others can use
· Proven scheduling/dispatch experience and comfort juggling moving parts
· Solid with Microsoft Outlook, Excel, and Word; quick to learn CRMs and payroll/booking tools
· Detail-driven, organized, and calm under pressure; you close loops
\nCompany DescriptionPrincipals only. No Recruiters. Do NOT contact us with unsolicited services or offers. EEOE
Company Description
Principals only. No Recruiters. Do NOT contact us with unsolicited services or offers. EEOE
Vacancy posted 3 days ago
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