Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Brooklyn Park, MN

Northbrook Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $21-$23 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially ImproMed, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Northbrook Animal Hospital?

Located in the Brooklyn Park and Coon Rapids area, Northbrook Animal Hospital provides wellness care, diagnostics, surgery, dentistry, behavior counseling, and more. Our newly renovated hospital combines modern equipment with a warm, welcoming environment where our three-doctor team and talented support staff work together to provide exceptional patient and client care. If you're looking for a CSR or Receptionist role where you can build meaningful relationships with clients, keep the hospital running smoothly, and be an essential part of the patient experience, we'd love to meet you. You'll have the opportunity to use your communication and organizational skills, support the veterinary team, educate and assist clients, and contribute to a collaborative hospital that is investing in its team and future.