Medical III Receptionist

Job Title

Call Center Front Desk Support

Job Description

Call Center: If an employee's main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk: The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Work Schedule: Monday - Friday daytime hours, and some Saturdays. Shifts vary; 7:15a-3:45p, 7:30a-4p, 7:45a-4:15p and 8:00a-4:30p. Saturday shift is 7:45a-12p about once every 6 weeks, depending on staffing. Our team rotates between Saint Louis Park front desk, Wayzata front desk and call center.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination: 6 months related experience
• Licensure/ Registration/ Certification: NA
• Knowledge, Skills, and Abilities: Accurate computer/keyboarding skills required. Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients. Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination: Some medical background preferred.
• Licensure/ Registration/ Certification: NA
• Knowledge, Skills, and Abilities: Strong verbal and written communication skills. Human relations sensitivity and customer service skills. Listening and telephone etiquette skills. Medical terminology knowledge desirable. Comfort in asking patients for copays and race collection. Ability to promote and maintain good patient relations and patient confidentiality. Ability to work in a fast-paced and structured environment. Ability to sit for long periods of time. Ability to key for long periods of time.

About Us

At HealthPartners we believe in the power of good good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.