Desktop Support Technician

Description

Daily Responsibilities:

• Provide on-site technical support for employees in offices through the Tech Bar.

• Deliver remote and virtual support using Bomgar/Zoom or other remote tools.

• Manage incidents and requests assigned to Workforce Support via ServiceNow, ensuring timely updates.

• Utilize IT tools—including Okta admin, Active Directory, Intune, ServiceNow, and Zoom—to resolve issues at the first and second level.

• Accurately and promptly update incidents and requests in the ServiceNow ticket management system.

• Communicating with Tier 2 and Tier 3 support teams for incident follow-ups and escalations.

• Provide escalation support from Level 1 support using ServiceNow.

• Set up and break down IT equipment on desks as needed.

• Provide support for Windows, OSX, iOS, and Android operating systems.

• Support Apple and Dell devices.

• Review Techline and Knowledge Article updates regularly to stay informed about IT changes.

• Assist with printing and multifunction printer (MFP) setups within the WBD environment.

• Participate in global projects to deliver new services, as required.

• Perform other ad hoc responsibilities as requested by the Manager.

Technology requirements:

• Experience managing outages and technical incidents.

• Experience with Mac and PC – Mac is primarily used by the teams on-site. Mac OS proficiency required 90% Mac environment.

• Mobile Support.

• Experience with Zoom Conference Room.

Degree or certifications required:

• High school diploma or equivalent required

Skills

MAC OS and Windows Support, okta, Intune, Hardware Support, Mobile Support, Zoom Conference Room, Desktop, Hardware, Active directory, Customer service, Technical support, Help desk, Office 365, Mac, atlassian Jira, Confluence

Top Skills Details

MAC Windows Support,okta,intune,Hardware Support,Mobile Support,Zoom Conference Room

Additional Skills & Qualifications

Degree or certifications required:

• High school diploma or equivalent required

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision

• 401(k)/Roth

• Insurance (Basic/Supplemental Life & AD&D)

• Short and long-term disability

• Health and Dependent Care Spending Accounts (HAS & DCFSA)

• Transportation benefits

• Employee Assistance Program

• Time off/Leave (PTO, Vacation, or Sick Leave)

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Bellevue, WA.

Pay and Benefits

The pay range for this position is $45.00 - $53.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bellevue,WA.

Application Deadline

This position is anticipated to close on Jun 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.