Help Desk Technician
Talascend
Talascend is currently seeking a Help Desk Technician for a contract opportunity with our client in Bellevue, Washington (State) .
Overview
The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware.
Responsibilities
- Utilizing existing and creating new internal and external knowledge base documents to assist with ticket resolution
- Active Directory account maintenance
- Managing access to internal and external collaboration spaces
- PC lifecycle management
- Inventory receiving and tracking
- Fulfill software requests
- Business travel support
- Demonstrate and assist with remote access to resources
- Support users at Bellevue and Everett location
- Assisting with onboarding as assigned
- Communicate openly and display respect and a desire to foster teamwork
- Able to quickly learn and implement new concepts
- Calm in stressful situations and able to think through those situations to find the best outcome
- Customer service ability and interpersonal skills
- Organizational skills
- Proactive on finding areas within our process that can be improved and making these suggestions to the team
- Highly adaptable with problem solving
- The successful candidate will possess a high degree of trust and integrity
- Areas for development include supporting customers and clients both in person and remotely
- Rapid deployment imaging technologies MDT and SCCM
- Windows 10/11 in a domain-managed environment
- A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
- General understanding of Multi-Factor Authentication methods
- A general understanding of modern Information Security principles and practices
- Experience with a commercial ticketing system
- Understanding of desktop and laptop hardware
Background Check and Drug Screen may be required.
Vacancy posted 2 days ago
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