Clerical Associate - Leve IV - Provisional Appointment

Managed Care Administration

Queens Hospital Center is making good on its promise to the people of southeastern and central Queens to maximize both patient convenience and positive clinical outcomes. Residents of Queens can count on the delivery of quality medical care right in their own borough. In 2002 the hospital opened a state-of-the-art, 261-bed facility that includes the Queens Cancer Center, the first comprehensive cancer treatment center in the borough. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts: 8:00 A.M 4:00 P.M Mon-Fri 35 Hours No weekends

Duties & Responsibilities: This class of positions encompasses clerical related office activities utilizing manual and automated office systems; duties may include supervision of employees performing routine tasks appropriate to each Assignment Level. All personnel perform related work. Under supervision, with latitude for independent judgment, performs one or more of the following: Examples of Typical Tasks: 1. Supervises personnel performing data processing functions in the areas of data entry, data control/coding, production control. 2. Under the direction of the unit head, assists in supervising personnel performing responsible clerical and related activities by processing, recording, financial counseling, checking, and maintaining records, furnishing information, and preparing reports.

Minimum Qualifications: 1. A high school diploma or its educational equivalent; and 2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Department Preferences: PREFERRED SKILLS: Prior registration, billing and collections, financial counseling, and/or customer service experience Microsoft Word, Advanced Excel, Epic system, Business Writing Bi-lingual (English + Spanish, Mandarin, Burmese, Korean, Bengali, Hindi, Urdu) preference Possess knowledge of medical terminology, healthcare finance and/or Managed Care Understands the primary core values of Queens' Referral Office in participate of continuous value added services for internal clients & external clients (referring provider & referred patients). Embrace & practice quality & continuous improvement programs such as "ICARE", "Check 15", "Guiding Principles", "Journey to Excellence" "Patient Centered and Culturally Competent Communication" when representing Queens or NYC H+H Enterprise. Demonstrate knowledge & techniques on how to utilize Continuous Improvement Cycle in pursuit of excellence. Have excellent time management to handle multiple tasks and projects simultaneously, able to proactively shift priorities to meet deadlines. Must possess team work orientation and skill sets Must demonstrate patient & customer-oriented communication skill sets to communicate effectively with patient, internal and external customers. Professional appearance and attitude PREFERRED QUALIFICATIONS Baccalaureate Degree from an accredited college or university; or, High School diploma or its educational equivalent approved by the State Department of Education or a recognized accrediting organization, and four (4) years of full-time experience in interviewing, investigation, or a related field, such as credit and collection follow-up or bookkeeping; or, Education and/or experience which is equivalent to "1" or "2" above. College education may be substituted for experience on the basis that thirty (30) semester credits are equivalent to one (1) year of experience. However, all candidates must have at least a High School diploma or its educational equivalent approved by the State Department of Education or a recognized accrediting organization

Benefits: NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs