Strategic Account Manager - Stellarus, Principal

Your Role

The Sales and Accounts Management team is responsible for ensuring Stellarus' customers achieve meaningful, sustained value from the platform and experience a high level of trust, partnership, and satisfaction. The Strategic Account Manager - Stellarus, Principal is a senior individualcontributor role responsible for managing and growing a portfolio of strategic customer accounts that are important to Stellarus' growth and customer outcomes, but do not carry the same enterpriselevel risk or visibility as flagship accounts.

In this role, you will serve as the primary account owner for assigned strategic customers, developing account strategies, driving value realization and solution adoption, and partnering across Product, Technology, and Operations teams to deliver measurable business outcomes. You will engage regularly with senior leaders within customer organizations and operate with a high degree of independence, while escalating the most complex, highrisk, or enterpriseimpacting issues to senior account leadership.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires 10 years of experience in customer success, strategic account management, healthcare consulting, or related roles within:
  • A health plan or payer organization
  • A healthcare or enterprise technology company
  • Another large, complex, regulated enterprise
• Requires proven experience building trusted relationships with senior leaders and decision makers
• Requires strong understanding of health plan or enterprise business operations
• Requires experience working cross functionally with Product and Technology teams
• Requires strong analytical, communication, and problem-solving skills