Customer Success Manager

Customer Success Manager We're seeking a customer-obsessed professional who thrives in fast-paced environments. You are proactive, analytical, and relationship-driven, able to translate customer needs into actionable strategies while serving as both customer advocate internally and Allegrow champion externally. If you're passionate about building a customer success function from scratch and have proven ability to drive retention through exceptional experiences, we want to talk to you. North America (Remote) Full time Allegrow is solving a critical and growing problem in the GTM landscape: even the best outbound emails often land in spam, killing pipeline and deal momentum. Our platform ensures GTM teams reach the primary inbox, not spam folders, boosting engagement, protecting domain reputation, and driving real revenue impact. As a Customer Success Manager at Allegrow, you will play a pivotal role in building and shaping the post-sales function for all US-based customers. Reporting directly to the CEO, you will serve as the voice of the customer across Product, Sales, and Leadership teams. This is a rare opportunity to join a high-growth, mission-critical SaaS company at the ground floor and make a significant impact on our customer success strategy. Responsibilities Drive customer onboarding, adoption, and retention by creating and executing comprehensive success plans Outline and manage the onboarding process to ensure customers have a smooth start using the platform Empower customers through regular product training sessions and share best practices for optimizing their outbound email playbook Proactively reach out to customers with tailored recommendations to maximize their usage of Allegrow Align with key account initiatives to build compelling business cases that support Allegrow's usage and expansion opportunities Monitor customer health and identify strategic expansion opportunities within existing accounts Analyze lost accounts, identify reasons for churn, and develop action plans to win back customers Act as the customers' advocate to the product team, communicating how Allegrow could be improved to better serve customer needs Track account health metrics and forecast potential churn to enable proactive intervention Identify ideal accounts that can become long-term Allegrow advocates and work toward building case studies and testimonials Develop expertise in contact data and the GTM landscape to understand competitive positioning and complementary use cases Required Skills & Qualifications Proven experience in customer success, account management, or similar customer-facing roles, preferably in SaaS Experience in a fast growth early stage start-up. Excellent communication and presentation skills with the ability to build relationships at all organizational levels Data-driven approach to tracking customer health, identifying patterns, and making strategic recommendations Experience with email deliverability, GTM strategies, or marketing technology is highly beneficial Ability to translate customer feedback into actionable product insights Strong problem-solving skills and ability to think strategically about customer needs Experience with customer success platforms and CRM systems Self-motivated with the ability to work independently while collaborating across teams Bachelor's degree or equivalent practical experience Ready to Apply? #J-18808-Ljbffr Allegrow