Front Desk
Concept Hotels LLC
REPORTS TO: Senior Xperience Associate / Jr. Xperience Manager and Xperience Manager MIN REQUIREMENTS: High School Degree or Higher,6 months of hotel front desk experience SCHEDULE REQUIREMENTS: Flexible availability. Able to work AM or PM shifts and/or Night Audit shift when needed
SUMMARY / OBJECTIVE
The Xperience Associate is responsible for establishing and maintaining guest services along with being responsible for the various tasks involved in the overall operation of the front office , including maximizing sale and controlling expenses of the front office. The Xperience Associate will also assume the Manager on Duty role in the absence of the Xperience Manager.CONCEPT CORE VALUES
Guest Satisfaction - This commitment is based on the recognition that success in the lodging business cannot be achieved without making a serious and genuine commitment to meeting and exceeding customer satisfaction. Concept aspires to "delight" every customer. Associate Satisfaction -As we treat our associates so shall they treat our customers. Successfully delivering customer service on a consistent basis dictates that the enterprise keeps its focus on associate happiness, their satisfaction. Concept nurtures and supports individual and team Community - Concept is committed to supporting all its host communities and the greater lodging industry in which it conducts business. Transparency - For the enterprise to operate efficiently, Concept is committed to continuously promoting and nurturing a work environment of open, honest, direct and timely communications at all times. Accountability - Concept recognizes and appreciates that accountability means all associates take ownership for results and outcomes. We further understand that accountability requires providing necessary resources. Sustained success warrants that the entire organization is committed to delivering exceptional operating results. Innovation - Concept views itself as an innovator and is committed to encouraging and rewarding innovation.GENERAL RESPONSIBILITIES
Be proficient on the use of office equipment and property management system Have a good understanding of all hotel operating procedures Enforce all existing and new policies and procedures with the front office and breakfast area staff Register and assign rooms to guests Respond to guest needs, requests and concerns Collect payment from guests Communicate pertinent guest information to designated departmentsSPECIFIC RESPONSIBILITES
Operations Send end of the day activity and accomplishment email on a daily basis to the Xperience Manager and a copy to the Xperience Director Be proficient on the use of the property management system Have a good understanding of all hotel operating procedures, champion Standard Operating Procedures (SOPs) Enforce all existing new policies and procedures with the front office and breakfast area staff Register guests in and out per SOP's Process reservations by mail, telephone, fax and central reservation system referrals Have complete knowledge of room types and offered rate plans Fully understand the hotels' policy on guaranteed reservations and no-shows Process cancellations and modifications to reservations Be proficient on the use of all front office equipment such as credit card machine, copier and fax Constantly monitor front office communication logs Monitor appearance of all front desk, business center, vending and breakfast areas Inform the Xperience Manager of any unique situations or unusual developments in front office operations Collaborate with Clean Team Manager regarding updated Room Status List to ensure Xperience Associate is aware of room statuses at designated times as outlined by SOP Solicite social media reviews from departing guests Direct and coordinate "Wine Hour" procedures (at applicable properties where Wine Hour program exists Human Resources Promote goodwill by being courteous, friendly and helpful to guests, managers and all other associatesOPTIMUM ATTIBUTES
Detail oriented Pleasing personality Good team player Good listener Well groomed and professional appearance Open with praise, discrete with criticism Innovative and creative Effectively uses technology to accomplish hotels' goals and objectives Customer and client focused Ability to work under pressure/stress and maintain composure at all times #J-18808-Ljbffr Concept Hotels LLCVacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Front Desk in Menlo Park, CA vacancy
- We are looking for a Patient Admin Specialist (PAS) to support front-office operations in an outpatient clinic in Palo Alto, California... ...of service.Responsibilities:• Welcome patients at the front desk, manage check-in and check-out activities, and provide clear guidance...SuggestedLong term contractWork at office
Robert Half
Palo Alto, CA4 days ago $22 - $25 per hour
...el Prado Hotel, Downtown Palo Alto 520 Cowper St. Job title: Front Desk Agent Status: Full-Time/Hourly Pay Range: $22.00-$25.00/hour Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes...SuggestedHourly payFull timeel PRADO Hotel
Palo Alto, CA2 days ago- ...Front Desk Agent Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions...SuggestedDaily paidTemporary workLocal areaFlexible hoursShift workWeekend workAfternoon shift
InnVentures
Los Altos, CA5 days ago $21 - $23 per hour
...Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication...SuggestedLive inFlexible hoursShift workNight shiftIsland Hospitality
Palo Alto, CA5 days ago$60k - $80k
...*This is an in-office role located in Menlo Park, CA. Base pay range $60,000.00/yr - $80,000.00/yr Key Responsibilities Manage front desk operations, greeting visitors, answering phones, and maintaining a professional office presence (quiet, not as busy). Provide administrative...SuggestedWork at officeMonday to Friday$21.25 - $23.25 per hour
...and Responsibilities: The Concierge is responsible for greeting all visitors, managing day to day communications on a variety of fronts, and assisting the Business Office Manager with administrative functions. Greets visitors to the community in a prompt and...Full timePart timeWork at officeLocal areaFlexible hoursNight shiftAfternoon shiftKensington Senior Living, LLC
Redwood City, CAa month ago$29.5 per hour
...Front Desk Receptionist Four Seasons Hotel Silicon Valley is currently looking for a Front Desk Receptionist. Essential Function of the Job: Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned...Hourly payWorldwideFlexible hoursShift workWeekend workAfternoon shiftWeekday work- ...for use. Provide on‑site support during interview weeks, including candidate check‑ins, escorting, and room coordination. Manage front desk operations, including visitor check‑ins, building access, and serving as the first point of contact in the office. Coordinate...Full timeWork at office
- Front Desk Agent The Front Desk Agent will be responsible for assisting guests in the Front Office Department. At the Front Desk the agent is the first point of contact for the hotel and responsible for providing personalized service to guests upon arrival, during their...Full timeWork experience placementWork at officeLocal areaShift work
- Job Description Job Description Benefits: Company parties Health insurance Paid time off Training & development Duties include: Typing, Perform Office Duties, Answer Telephones, Scheduling Appointments, Greet the Public and Lift Approximately 15 pounds...Work at office3 days per week
ALTA MESA IMPROVEMENT CO
Palo Alto, CA7 days ago - Crestline Hotels and Resorts - 520 Cowper Street - Responsibilities: Assist guests with check-in and check-out; Answer hotel phones within 3 rings; Handle guest requests and information; Resolve guest complaints and maintain guest relations; Maintain knowledge of hotel ...
$20 - $21 per hour
...professional who enjoys being the first point of contact for clients, partners, and internal teams. The Receptionist will support daily front desk operations, manage incoming calls, greet visitors, and help ensure a smooth and welcoming office experience. This is a great...Hourly payContract workTemporary workWork at office$23.68 - $29.77 per hour
...is seeking an Office Manager to create a welcoming environment while managing daily operations, including student meal programs and front office duties. This role requires strong organizational skills and prior experience in a school or office setting. The Office Manager...Hourly payWork at office$70k - $80k
Overview Front Desk / Office Receptionist (Temp-to-Hire Opportunity) Compensation: $70,000-$80,000 base salary (potential flexibility for the right candidate) We are partnering with a leading early-stage venture capital firm to find a polished, proactive Front Desk / Office...Full timeTemporary work- ...beverage supplies Monitor service tickets, email inquiries, and other administrative platforms Identify opportunities to improve front desk processes and office efficiency Prepare weekly reports and assist with additional departmental projects as needed What We'...Full timeWork at office
$19.2 - $28.8 per hour
...Associate The Receptionist, Essential Services Associate will support the Essential Services Programs team by managing the reception front desk in the building lobby. As the initial point of contact, they will be critical in providing a smooth experience for employees and...Hourly payFull timeTemporary workWork at officeFlexible hoursNight shiftWeekend work- ...Client Care Representative , you'll serve as the welcoming face and front-line leader of our veterinary practice. In this key role, you'll... ..., and day-to-day support, helping maintain efficient front desk operations, consistent service standards, and a positive, collaborative...Full time
Companion Pet Partners, LLC
Palo Alto, CAa month ago - SupportFinity™ is seeking a part-time Desk Clerk in Palo Alto, CA, to oversee the front desk, monitor visitor activities, and provide administrative support. The role includes screening visitors and ensuring their security and safety within the property. The ideal candidate...Part timeWork at officeWeekend work
$25 per hour
...invoicing flights Tracking flight hours General office work and support Welcoming and signing-up new members Keeping front desk area clean and organized Effectively communicating with other staff Requirements: Competency in Google Docs, Slides, and...Work at officeMonday to FridaySan Carlos Flight Center
San Carlos, CA3 days ago- Perform For Golf is seeking a reliable, organized, and personable Front Desk Admin to join our SAN MATEO location! This role is ideal for someone who enjoys being the first point of contact, keeping operations running smoothly, and supporting both clients and staff across...
- A dynamic healthcare startup in Redwood City is seeking an entry-level Administrative professional to oversee daily office operations. This role involves managing office supplies and mail handling while ensuring a positive experience for employees and visitors. Candidates...Work at office
$25 - $30 per hour
...Client Care Representative , you'll serve as the welcoming face and front-line leader of our veterinary practice. In this key role, you'll... ..., and day-to-day support, helping maintain efficient front desk operations, consistent service standards, and a positive, collaborative...Hourly payFull timeFlexible hoursCOMPANION PET PARTNERS, LLC
Palo Alto, CA5 days ago$70k - $90k
...related matters, including repairs, cleaning, supplies, equipment, building access, and vendor coordination. You will also manage the front desk, welcome visitors and candidates, receive deliveries, and support general administrative needs across the company. This is a...Full timeFor contractorsWork at officeFlexible hoursAbaka Ai
Mountain View, CA23 days ago$21 - $23 per hour
...company policy and state law Minimum qualifications and skill set: Previous veterinary receptionist or healthcare-related front-desk experience preferred Proficiency in the following skills: Ability to manage a multi-phone line system while assisting in-...Hourly payFull timePart timeLocal areaMonday to FridayWestern Veterinary Partners
Redwood City, CA3 days ago$21 - $23 per hour
...accordance with company policy and state lawMinimum qualifications and skill set:Previous veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills: Ability to manage a multi-phone line system while assisting in-person...Hourly payFull timePart timeMonday to FridayWestern Veterinary Partners
Redwood City, CA2 days ago$21 - $23 per hour
...with company policy and state law. Minimum qualifications and skill set: Previous veterinary receptionist or healthcare-related front-desk experience preferred Proficiency in the following skills: Ability to manage a multi-phone line system while assisting in-person clients...Hourly payFull timePart timeLocal areaMonday to FridayVillage Square Woodside Veterinary Hospital
Redwood City, CA1 day ago$25 - $28 per hour
...environments. This role is responsible for creating a professional and welcoming experience through exceptional customer service, front desk management, communication coordination, and administrative support. The Receptionist plays a key role in maintaining efficient...Hourly payWork at officeMonday to FridayFlexible hours- Job Posting Dates Requested: Mon-Fri from 8-5 or 9-6 Job No.: 0755 Job Opening Status: IN-PROGRESS Date Opened: 03/14/2018 Job Type: Permanent Industry: Dental City: Redwood City State/Province: California Country: United States Zip/Postal Code: 94062 Job Description Job...Permanent employment
- ...teams. Principal Objective Under the supervision of both the Member Care Director and the Child Care Coordinator, the Center Front Desk & Child Care Staff serves as the primary point of contact for members and guests, working various shifts across both the Front...Hourly payLive outShift work
PCC Center
Redwood City, CAa month ago $20 - $22 per hour
...Medical Front Office - Patient Service Specialist Looking for a friendly and outgoing person to perform front office duties and be... ...want them to have an exceptional experience starting at the front desk. That's where you come in. As a patient service specialist, you'...Full timeWork at officeDay shiftWeekday work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk. Be the first to apply!
Related searches
- reception Menlo Park, CA
- dental office front desk Menlo Park, CA
- medical screener reception technician Menlo Park, CA
- hotel front desk part time Menlo Park, CA
- hotel front desk night shift Menlo Park, CA
- front desk associate Menlo Park, CA
- front desk security officer Menlo Park, CA
- medical office front desk Menlo Park, CA
- front desk Menlo Park, CA
- front desk personnel