Visitor Services Representative I

Visitor Services RepresentativeMass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries.We are seeking a Visitor Services Representative to work at the Blue Hills Trailside Museum in Milton, MA. Open to the public since 1959, the museum is currently operated by Mass Audubon for the Department of Conservation and Recreation.This position will perform the day-to-day duties of visitor engagement operations and ensure an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. The Visitor Services Representative is specifically responsible for providing excellent customer service while greeting and registering visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.Responsibilities include:Greet and provide information to members, visitors, and guests regarding visitor center, sanctuary, trails, programs, and Mass Audubon in generalAnswer phone calls/monitor voice mails and provide information, guidance and directionAssist with program registrationsUpdate visitor signage, brochures and bulletin board informationUnderstand and promote membership opportunitiesHandle gift shop inventory and assist in ordering gift shop itemsUse a cash register and credit card machine for sales and admissionsMonitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and proceduresHandle opening and closing procedures including end-of-day register sales tallyingAssist with visitor services volunteer training and work cooperatively with volunteersWork with Property staff to monitor outdoor exhibits, walking paths and building conditionsAttend meetings and trainings when requestedPeriodically may be asked to work from greeting table outdoors during special events, etc.Assist in light cleaning of lobby and gift shop areaOccasionally assist during peak periods such as holiday weekends or special eventsQualifications:At least 18 years of ageExcellent people skills and enthusiasm for a team working environmentOrganized with strong written and verbal communication skillsStrong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or servicesOffice skills, including computer, copier, scanning, and phone systemExperience with varied computer software programs (Office 365, Outlook, Word, Excel)A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessaryCPR/First Aid Certification or willingness to get certificationAbility to relate to a diverse range of people and exercise cultural competence and inclusionAssociate's degree or equivalent experienceCustomer Service/Visitor Service experienceFormal training or other experience in either the natural sciences or educationCompensation, Benefits and Perks:This position's pay range is $19.00-$21.00; actual rate of pay will reflect level of experience and qualifications relative to position requirements. Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans. Mass Audubon also offers disability and life insurance plans, a retirement plan, and Flexible Spending Account options. Mass Audubon employees enjoy 13 paid holidays (holidays may shift annually due to where days fall within calendar).Work Schedule: 32 hours per week, Wednesday through Friday from 8:30am-4:30pm.Other Requirements: Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.Mass Audubon's Commitment to Diversity, Equity, Inclusion, & Justice:Mass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply.Mass Audubon's mission is to "protect the nature of Massachusetts for people and for wildlife" by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.Equal Employment Opportunity Statement:Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.