Desktop Support Specialist

Desktop Support Specialist

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have experience with hardware refresh projects and Dell hardware deployment and are looking for your next career move, apply now.

Job Description

We are looking for a Desktop Support Specialist to provide exceptional technical support during a hardware refresh project across Anne Arundel County office locations. This position will be Full-Time, Onsite, and Contract (3-6 months). With employees expected to work onsite 5 days per week, traveling between client offices in Anne Arundel County, MD using a client provided vehicle.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What You'll Do

• Image Dell laptops and desktop PCs using standard county-approved deployment tools and processes
• Deploy newly imaged equipment to employees at client offices in Anne Arundel County
• Transport equipment (laptops, desktops, all-in-one workstations) safely between county facilities using a provided county vehicle
• Unhook, document, and retire existing/old hardware units during the refresh process
• Set up and configure new PCs and laptops for end users, ensuring a smooth transition from old to new equipment
• Install approved software packages on deployed devices as part of the standard build or as directed
• Assist end users with familiarization of new equipment and address questions or concerns at the point of deployment
• Troubleshoot and resolve hardware, software, and connectivity issues identified on newly deployed equipment
• Maintain accurate records of deployed, retired, and in-progress equipment throughout the project lifecycle
• Coordinate with project leads and IT staff to prioritize and schedule deployments across county locations
• Adhere to client IT policies, security protocols, and professional standards at all times

What You'll Need

Required:

• Valid driver's license and clean driving record (required for client owned vehicle operation)
• Prior experience supporting hardware refresh or large-scale PC deployment projects (3 years)
• Experience deploying and configuring Dell laptops and desktop/all-in-one hardware (3 years)
• Proficiency with Windows 10/11 operating system installation, configuration, and troubleshooting (3 years)
• Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions (3 years)
• Experience with basic network connectivity setup (domain joining, VPN, network drives, printers) (3 years)
• Ability to install and configure software packages and applications in a Windows environment (3 years)
• Knowledge of hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting (3 years)
• General troubleshooting skills for hardware issues (boot issues, peripheral connectivity, driver problems, etc.) (3 years)
• Exceptional communication skills and ability to explain technical concepts to non-technical end users (3 years)
• Strong documentation skills for asset tracking and project recordkeeping

Preferred:

• CompTIA A+ certification or equivalent technical certification
• Experience working in a government, public sector, or enterprise IT environment
• Familiarity with Active Directory for user account and machine management
• Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments
• Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilities
• Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments
• Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy)

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.
• Must be able to communicate with customers/team members over the phone and in person.
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

$28.00 - $31.00 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.