Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativeFestival Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $18 - $20 per hour, for each hour workedThis is a full-time position, with a flexible schedule and availability needed Monday-Friday from 7:30am - 5:30pm with Tuesday afternoons off.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowancePart-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:2+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamWhy choose Festival Animal Clinic?Festival Animal Clinic is a thriving three-veterinarian practice dedicated to providing compassionate, high-quality care in a supportive, team-oriented environment. We offer a wide range of services, including wellness care, dentistry, diagnostics, surgery, acupuncture, and advanced treatment options, allowing our team to make a meaningful impact on the health and well-being of pets.We are committed to delivering exceptional patient care through collaboration, continuous learning, and a positive workplace culture. Our team practices low-stress, Fear Free handling techniques, prioritizing the emotional well-being of our patients while creating positive experiences for both pets and their families.If you're looking for a hospital where your contributions are valued, professional growth is encouraged, and you can thrive as part of a dedicated team, we'd love to meet you.