Strategic Account Manager

Job Description

Job Description

Account Manager — Strategic Accounts · Whippany, NJ · Full-Time · In-Office

About Giftogram

At Giftogram, we believe every thank-you should feel personal — not transactional. Our platform helps businesses appreciate employees, customers, and partners through meaningful, flexible gift cards that create real moments of recognition.

We're the #1 rated rewards and incentives platform on G2, used by more than 22,000 businesses — including 1 in 3 Fortune 500 companies. We're growing, and we're building the team to match.

The Role

As a Strategic Account Manager, you'll own a portfolio of Giftogram's most important customers — mid-market and enterprise organizations who already see Giftogram as a core part of how they recognize and reward people. Your job is to deepen those relationships, uncover expansion opportunities, and make sure every customer feels like they have a real partner in us.

This isn't a cold-start role. You're inheriting real accounts with real momentum. Your job is to grow them.

You'll balance strategy and execution: part trusted advisor, part growth driver, part internal advocate. The best people in this role don't just manage accounts — they make customers want to expand.

What You'll Own

• A portfolio of active accounts, with full ownership of retention, growth, and satisfaction
• Upsell and cross-sell opportunities across new teams, departments, and use cases
• Multi-threaded relationships — you're never relying on a single point of contact
• Structured business reviews and ROI conversations that connect Giftogram's value to what customers are actually trying to accomplish
• Accurate pipeline forecasting and account planning in HubSpot
• A voice for your customers internally — their wins are your wins

You Might Be a Great Fit If You Have

• 3–5+ years in account management, strategic sales, or customer success — with a real track record of expansion, not just renewal
• Experience working with HR, Finance, or Operations buyers at large organizations — you understand how enterprise decisions get made
• The ability to build credibility quickly at multiple levels, from daily users to senior stakeholders
• A consultative approach — you ask good questions, listen well, and bring ideas, not just check-ins
• CRM discipline (we use HubSpot) and the organizational habits to manage a book without things falling through the cracks

Compensation & Benefits

• $130,000 – $150,000 OTE with accelerators above target
• Base salary: $90,000 – $110,000
• 401(k) with 4% company match
• Medical, Dental, and Vision — effective Day 1
• 15 PTO days + paid company holidays

Sound like you?

We'd love to hear from you. Strong candidates will be asked to complete a short exercise as part of the process — nothing lengthy, just a chance to show how you think.