Director of Student Services

Job Description

Job Description

Description:

Director of Student Services

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

20,000 Students

10 Campuses

Competency Based Education

Online

Director of Student Services Description

The Director of Student Services provides strategic leadership, daily oversight, and cross-departmental coordination to foster a student-centered experience that supports academic success, engagement, and retention. The Director is responsible for the supervision of Student Success Advisors/Mentors and the implementation of proactive advising, academic monitoring, and retention strategies.

Responsibilities

• Hire, train, supervise, and coach Student Success Advisors (SSAs)/Mentors, providing regular feedback and continuous training on advising practices, academic programs, and institutional policies.
• Lead campus retention initiatives, including chairing the Retention Committee and managing the At-Risk Student Monitoring process with timely documentation and outreach.
• Oversee accurate student registration processes, academic progress tracking, and quarterly degree plan reviews aligned with institutional and cohort goals.
• Coordinate new student Welcome Sessions (on-campus and virtual) and ensure all new and reentry students complete the required online Orientation course.
• Foster effective collaboration with departments such as Financial Aid, Admissions, Library, and Bookstore to support student success.
• Track student academic progress and guide interventions to support goal achievement and retention.
• Serve as the primary contact for complex or escalated student concerns, referring to appropriate resources as needed.
• Assist with notifying students of satisfactory academic progress (SAP) appeals and ensure accurate documentation and policy adherence.
• Promote student involvement through coordination of Student Ambassadors, Orientation activities, and leadership development opportunities.
• Collaborate with faculty and staff to deliver academic workshops on topics such as time management, test anxiety, and study strategies.
• Lead and support community-building initiatives that enhance persistence, belonging, and student development.
• Collect, analyze, and report on Student Services data (weekly, quarterly, annually) to assess effectiveness and guide improvements.
• Recommend and implement strategies for improving advising, retention, and overall student support based on data and institutional priorities.
• Oversee student support services including disability accommodations, Title IX compliance, student conduct, and community resource referrals.
• Develop and offer programming focused on leadership, wellness, and life skills.
• Chair or support the Student Advisory Committee and manage student communication and feedback channels (e.g., surveys, newsletters).
• Supervise academic support services such as tutoring, the Writing Lab, and Tutor.com, and chair or support the Satisfactory Academic Progress (SAP) Committee.
• Organize campus community events that enhance student engagement, safety, and well-being.
• Supervise and train Student Affairs & Career Services staff (if applicable), ensuring alignment with institutional goals.
• Provide individualized career advising, including resume development, interview preparation, and job readiness coaching.
• Collaborate with academic programs to track graduate employment outcomes and document placement data.
• Serve as a liaison for alumni engagement by ensuring the campus is effectively represented across relevant platform(s) through strategic content creation and timely posts.

Requirements:

Education:

• Earned bachelor’s degree required (Education, Psychology, Social Work, or a related field preferred).
• Master’s degree (Higher Education, Counseling or a related field) preferred.

Experience:

• Minimum 5 years relevant experience required (Higher Education, Student Services, Academic Advising or a related area).

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.