Rehab Assistant (Secretary/Clerical Support) - Contingent - Outpatient Rehab

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

GENERAL SUMMARY:

Under direct supervision, provides clerical support for the Physical Rehabilitation Service product lines and assists with routine patient care with an emphasis on customer satisfaction and competency in dealing with a diverse patient population. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Timely registration of patients for outpatient rehab services. 
• Gathers necessary information to provide insurance verification and authorization for services, documents info in patient history. 
• Place, answer, screen and direct telephone calls, providing routine information or taking accurate messages. 
• Collects payments for outpatient services, co-pays, deductible, generates receipts and balances cash drawer daily 
• Schedules patients for first available appointment based on patient’s availability 
• Performs charge entry on a daily basis keeping account information up to date.
• Maintains supply of charts, office supplies, and forms. 
• Generates daily schedules for facility, therapists, and techs. 
• Courteously answers inquiries by phone or in person and directs guests appropriately. 
• Answers routine questions regarding departmental policies and procedures. 
• Sorts and distributes incoming mail. 
• May instruct patient and families regarding therapy schedules and registration procedure. 
• Inform outpatients and families regarding insurance benefits. 
• Perform routine clerical functions such as photocopying faxing and filing. 
• Assist in setting up routing physical therapy treatments such as whirlpool, hot and cold packs, paraffin, traction, electric stimulation and other routine modalities under close supervision of a PT or PTA and in accordance with established treatment plans. 
• Assist in the stocking of linen and removing soiled linen from OT/PT department. 
• Assist in the cleaning and storage of equipment and supplies and make minor adjustments and repairs to equipment as needed. 
• Assist in the cleaning of the OT/PT departments. 
• Monitor and log the temperature of the hot and cold pack machines and the patient refrigerator. 
• Monitor and log the oxygen tank for the amount of oxygen left in tank. Call respiratory therapy to have tank refilled if necessary. 
• Order and stock routine supplies/equipment for OT/PT department. 
• Work cooperatively with others to meet team and organizational goals. 
• Plan and act with internal and external customers in mind. 
• Promote positive relationships through effective communication. 
• Seek to understand and improve work-related processes. 
• Attend department staff meetings and in-services. May complete and distribute staff meeting minutes. 
• Observe all hospital and department policies. 
• Perform other related duties as requested.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High School Diploma or equivalent required.
• A minimum of one year experience using a patient registration, verification & scheduling system, preferred.
• Knowledge of medical terminology preferred.
• Interpersonal skills to effectively greet and communicate (in person and by telephone) with customers and co-workers.
• Basic computer skills to allow use of hospital order communication system and software programs.
• Use of standard office equipment (e.g. copy and FAX machines, computers, etc.)
• Strong organizational skills and ability to work in an environment with multiple interruptions.
• Willingness to learn new skills needed to perform job.