MFT Tower Lead
Full-time
Northern Base
Role: MFT Tower Lead
Location: Irvine, CA (Onsite)
Employment Type: Full-Time
Experience: 8 14 years
Visa Type: USC / GC / GC EAD Only
Must-Have Qualifications:
- 8 14 years of experience in Managed File Transfer (MFT) / Production Support
- Strong hands-on experience with Globalscape EFT
- Experience with DMZ Gateway and secure external/internal file transfer connectivity
- Strong experience with IBM Sterling NDM / Connect
- Experience with AWS S3 and file transfer integrations
- Experience monitoring Kafka topics and message flows
- Strong experience with Autosys for job scheduling and batch workflows
- Experience with XL Deploy and application deployment activities
- Experience with Secure File Transfer onboarding and trading partner integrations
- Strong L2/L3 Production Support and troubleshooting experience
- Experience with L3 Escalation, Incident Management, and RCA
- Strong knowledge of SSL/TLS certificates, authentication, and secure communication
- Experience troubleshooting firewall, network, and connectivity issues
- Experience with deployment validation, release activities, health checks, and rollback
- Strong experience analyzing logs, monitoring alerts, application behavior, and infrastructure events
- Ability to prepare detailed Root Cause Analysis (RCA) reports and drive corrective/preventive actions
- Strong stakeholder management and ability to coordinate with Infrastructure, Application, Network, and Security teams
Key Responsibilities:
- Monitor and support enterprise MFT platforms across production and non-production environments
- Ensure availability, reliability, and performance of secure file transfer services
- Troubleshoot file transfer failures, delays, duplicates, authentication, certificate, and connectivity issues
- Support critical business file exchanges and batch-processing workflows
- Configure and maintain users, permissions, folders, trading partners, EFT workflows, and event rules
- Monitor and troubleshoot DMZ Gateway connectivity and performance
- Support Connect, AWS S3, Kafka, and Autosys integrations and workflows
- Troubleshoot scheduled job failures, dependencies, delayed schedules, and perform restart/recovery activities
- Support application deployment and release activities , including package validation and post-deployment health checks
- Lead troubleshooting efforts across multiple technology teams and ensure service restoration within SLA commitments
- Investigate recurring and major production incidents and identify root causes
- Prepare RCA reports and recommend corrective and preventive actions
- Track remediation activities through successful closure
- Maintain operational documentation, procedures, and knowledge articles
- Support server upgrades, patching, and environmental changes
- Coordinate external partner onboarding and secure file transfer connectivity
Vacancy posted 1 day ago
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