Resident Relations Coordinator

Job Description

Job Description

Hirschfeld Properties currently owns and manages a portfolio of premier apartment communities in central Maryland. Hirschfeld is seeking a temporary Resident Relations Coordinator to join our dynamic team at our Eagles Walk Apartment Homes community in Rosedale, Maryland.

As a leading property management company, we are committed to providing exceptional service to our residents and maintaining the highest standards for our properties.

Summary : The Resident Relations Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with planning and implementation of resident activities and promoting a quality living experience for all residents.

RESPONSIBILITIES:

• Serve as the primary point of contact for prospective and current residents, addressing inquiries, concerns, and requests promptly and professionally.
• Assist with planning, organizing, and implementing of resident initiatives in accordance with the fair housing law and regulations.
• Track all resident complaints and requests, follow-up, resolve, and notify residents of action taken with a 24-hour turnaround.
• Coordinate, track and assign work orders with the maintenance team for completion within a 24-hour period.
• In collaboration with the maintenance team, schedule vendors as needed for work orders.
• Conduct regular follow-ups with residents to ensure their needs are met and their concerns are addressed in a timely manner.
• Answer phone calls, open incoming mail, and distribute accordingly.
• Assist in the development and implementation of resident retention strategies and initiatives.
• Coordinate and oversee resident events, activities, and community programs to enhance resident satisfaction and promote a sense of community.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or G.E.D.
• 1-2 Years in customer service, hospitality, or property management
• 1 Year in Property Management preferred
• Strong problem-solving abilities with proactive and solution-oriented mindset
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Demonstrate ability to work collaboratively in a team-oriented setting
• Understanding of local and federal housing laws, Fair Housing regulations, and lease agreement terms.
• Proficiency in Microsoft Office Suite and property management software is a plus

BENEFITS PACKAGE:

• Medical, Dental, and Vision benefits available to you and your family after 30 days of full-time employment
• Employee Assistance Program (EAP) available upon hire date
• Employee Rental Discount
• 2 weeks paid vacation, 40 hours of sick leave, two floating holidays, and nine paid holidays
• 401(k) plan with employer match after completing your first year of employment
• Employee Referral Program

Hirschfeld Management Inc. and Hirschfeld Properties LLC are Equal Opportunity Employers.