Associate Manager - Safety Operations

Role Description

Manage Medical Information staff responsible for delivering services in the Medical Information Team under the guidance of senior management. May contribute to Global Medical Information initiatives. Work in close collaboration with Senior Management and other relevant stakeholders supporting the achievement of local and global deliverables and metrics.

• Implement and support operational decisions as determined and instructed by senior management.
• May contribute and assist in global initiatives e.g. Change Management.
• Subject Matter Expert (SME) Committees.
• Retention, Engagement, training, processes etc.
• Assist in the implementation for measuring and improving employee engagement local and/or global actions.
• Maintain open and regular communication with direct reports to ensure a supportive working environment.
• Supervise Medical Information staff in accordance with organization’s policies and applicable regulations.
• Responsibilities include planning, assigning, and directing work.
• Support the management on project resource assignments, staff hiring, and staff terminations in collaboration with operations specialist managers.
• Assist with staff training.
• Identify training and development needs of staff in collaboration with Global Medical Information Lead and Countries Lead.
• Monitor and ensure that project processes and department deliverables meet expected quality, financial, and productivity targets.
• Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs) and project level documents.
• Perform other duties as assigned.
• Support or Lead change management initiatives.

Qualifications

• Bachelor's Degree in Scientific or healthcare discipline or allied life sciences (Required).
• Medical Information experience.
• Willingness to increase knowledge across Medical Information service line and develop new skills.
• Staff management skills, effective leadership, motivational and influencing skills.
• Ability to work on multiple projects and manage competing priorities.
• Ability to mentor and coach.
• Strong presentation, report writing skills, and customer focus skills.
• Ability to achieve results through communication and facilitation in a matrix service delivery environment with shared accountabilities.
• Sound judgment, decision-making, and problem-solving skills.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Skill to plan workload based on available capacity and ability to change prioritization based on workload fluctuations.
• Skill to negotiate and work on finding a central ground that is satisfactory to all concerned stakeholders.
• Extensive use of keyboard requiring repetitive motion of fingers.
• Flexibility to operate in shifts.

Work Modality

• 100% home-based.

Company Description

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

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IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.