Manager, Learning & Development

Manager, Learning & Development

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National Park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job, it's our passion.

Job Summary

The Manager, Learning & Development is responsible for driving a culture of service excellence, continuous learning, and operational excellence across the resort. This role leads the design, implementation, and evaluation of learning strategies and development programs that strengthen colleague capability, support leadership effectiveness, and enhance engagement in alignment with the business objectives of One&Only Moonlight Basin. As the champion of One&Only brand culture, they will partner closely with leaders across the resort to identify talent, cultivate engagement, and embed a culture of accountability, innovation, and improvement.

Key Duties & Responsibilities

Strategic Partnership

Align management practices, behaviors, and decision-making with One&Only Moonlight Basin and Kerzner International vision, values, operating standards, and policies. Act as a strategic partner to the Director of Human Resources, General Manager, Executive Committee, and Department Heads to support business goals and organizational effectiveness. Build strong working relationships across all departments and foster a collaborative, high-performance culture. Influence and engage leaders at all levels to drive organizational change, employee development, and quality improvement initiatives. Participate in Executive Committee meetings and provide insights on quality performance, guest satisfaction, employee engagement, operational trends, and continuous improvement opportunities. Develop policies, strategies, and initiatives that support learning and development.

Training Strategy

Lead all Learning & Development activities across the Resort, including annual training plans, training needs analysis, budget management, program implementation, and effectiveness measurement. Ensure brand culture trainings remain top-of-mind through awareness campaigns and reinforcement activities. Partner with Department Heads to identify capability gaps, implementing development programs that strengthen performance and support succession planning. Facilitate leadership development programs, team-building initiatives, and organizational effectiveness workshops. Develop departmental trainers to enhance internal training methods. Evaluate training effectiveness through feedback, performance indicators, guest satisfaction results, and operational outcomes. Maintain a comprehensive training library of learning resources, books, videos, digital content, and development tools. Design and facilitate training programs covering areas such as brand standards, problem-solving methodologies, root cause analysis, quality coaching, strategic planning, etc.

Service Excellence

Champion service excellence and ensure adherence to One&Only brand standards. Conduct regular operational audits and property walkthroughs to evaluate service delivery, employee engagement, and standards compliance. Monitor guest and employee interactions, providing coaching where required. Develop and implement recognition and reward programs that encourage participation in quality and improvement initiatives. Foster a positive work environment that supports engagement, productivity, and morale.

Financial Management

Develop and manage annual budgets for Learning & Development initiatives. Monitor expenditures and ensure effective utilization of resources. Contribute to annual business planning and budgeting processes. Measure return on investment and business impact of current programs.

Professional Development

Demonstrate a commitment to continuous personal and professional development. Stay current with industry trends, learning methodologies, quality management practices, and hospitality best practices. Build relationships with industry peers, quality professionals, and hospitality organizations to share knowledge and identify emerging best practices. Attend relevant conferences, seminars, workshops, and professional development events.

Other

Perform additional responsibilities as assigned by the Director, Human Resources, Resort Manager, and General Manager

Skills, Experience & Educational Requirements

Bachelor's degree in Business Administration, Hospitality Management, or a related field, or the equivalent of professional experience

Minimum of 4 years of experience in Learning & Development, Organizational Development, and/or a related discipline

Previous experience in a management position within a luxury hospitality environment

Proficient in Microsoft Office Suite and Learning Management Systems (LMS)

Demonstrated experience designing and facilitating leadership development programs, quality improvement initiatives, and organizational change efforts

Proven experience analyzing performance metrics, guest satisfaction data, and employee engagement results to drive business outcomes

Ability to collaborate and contribute effectively and efficiently across all levels of the organization

Ability to meet deadlines while managing multiple priorities

Willingness to work flexible hours, including evenings, weekends, and holidays

Benefits

Medical insurance - 80% of premium paid by employer

Health Savings Account with $50 employer contribution per pay period

Dental, vision & life insurance - 100% of premium paid by employer

401(k) program participation - 4% employer match

5 weeks of PTO (Paid Time Off)

8 paid holidays

Complimentary transportation to & from resort

Complimentary meal per shift

Discounts at F&B, Retail, & Wellness outlets on property

14 nights per year at $100/night* at Kerzner Properties worldwide

Winter season includes complimentary ski pass to Big Sky Resort OR $225 reimbursement towards gym membership, based on availability

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to: Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods Frequent bending, twisting, stooping, reaching, and pulling Lifting and carrying of loads weighing up to 30 pounds Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.