Manager, Learning & Development

MANAGER, LEARNING AND DEVELOPMENT
Luxury Resort • Big Sky, Montana • USD $90,000 - $98,000

ABOUT THE ROLE
We are looking for a Manager, Learning and Development for a luxury resort in Big Sky, Montana. This is a senior culture-shaping role responsible for driving service excellence, continuous learning, and colleague development across the property. The successful candidate will design and lead learning strategies that build team capability, support leadership effectiveness, and strengthen engagement in alignment with the resort's business objectives.

WHAT YOU'LL DO

• Lead all Learning and Development activities, including annual training plans, training needs analysis, budget management, and effectiveness measurement
• Act as a strategic partner to the HR Director, General Manager, and department heads on talent, engagement, and organizational effectiveness
• Identify capability gaps across departments and develop targeted programmes that strengthen performance and support succession planning
• Facilitate leadership development programmes, team-building initiatives, and organizational effectiveness workshops
• Build and develop internal trainers to enhance training delivery across departments
• Champion service excellence and brand standards through regular operational audits and coaching
• Develop and implement recognition programmes that encourage engagement and continuous improvement
• Manage the L&D budget and measure return on investment across all programmes
• Maintain a comprehensive training library of learning resources and digital development tools

WHAT YOU BRING

• Minimum 4 years of experience in Learning and Development or Organizational Development, ideally within luxury hospitality
• Previous management experience within a luxury hotel or resort environment
• Demonstrated ability to design, deliver, and evaluate leadership development and training programmes
• Experience analyzing performance metrics, guest satisfaction data, and engagement results to drive outcomes
• Proficient in Microsoft Office Suite and Learning Management Systems
• Strong collaborative communication skills with the ability to engage at all levels of the organisation
• Ability to manage multiple priorities and meet deadlines in a fast-paced resort environment
• Bachelor's degree in Hospitality, Business Administration, or a related field preferred

WHAT'S OFFERED

• USD $90,000 - $98,000 per year
• Housing allowance of USD $1,200 per month
• Relocation package available
• Medical insurance with employer contribution; dental, vision, and life insurance covered
• 401(k) with employer matching
• Paid time off, paid holidays, and complimentary meals and transportation
• Complimentary ski pass to Big Sky Resort (winter season) or gym membership reimbursement
• Discounted stays at partner luxury properties worldwide