Business Transient & Leisure Sales Manager

Job Description

Job Description

POSITION PURPOSE

This position is responsible for building, maintaining, and generating business for Leisure, Corporate, Consortia, and Travel Advisors. Duties include conducting sites, prospecting, solicitation, offsite client’s visits, limited traveling, preparing, and executing action plans, negotiating Rates/Contracts for specific accounts.

ESSENTIAL FUNCTIONS

Responsible for the development of market segments and solicitation of new customer relationships while maintaining existing relationships with Travel Advisors, Consortia accounts and FIT clients while consistently striving to maximize revenue and promote relationships through effective negotiation of services and prices.

• Generate hotel/awareness through direct phone sales, direct sales calls, tradeshows, 3rd party relationships and networking groups.
• Create action plans and target accounts lists as required from the assigned market to meet revenue goals.
• Capitalize on Mondrian South Beach and Baia Beach Club marketing, sales programs, and resources.
• Reporting weekly / monthly on sales activities assigned and solicitation and bookings efforts. Assist in preparing reports as needed as well as participating on the making of the annual Sales & Marketing Budget.
• Maintain communication with various networking organizations; including but not limited to Chambers of Commerce, Visitors Bureau, and other industry partners in the area. Become a member and actively work as part of the overall Sales objectives.
• Obtain new key-prospect, monthly and maintain / improve the actual hotel database.
• Responsible for preparing, presenting and execution of 90-day Action Plan for specific region.
• Conduct Site Inspections as requested and maintain internal communication.
• Develop networking opportunities through active participation in community and professional associations, sales trips, activities, and events.
• Participate in internal and external meetings i.e., group resume, pre-shits, pre-con and post-con.
• Develop and continually enhance relationship with key travel industry accounts to maintain and increase our market share.
• Regularly contacting existing accounts base using the Hotel’s data base and past files.
• Achieve individual and team goals established.
• Contribute to Quarterly Action Plans and Annual Marketing Plan.
• Manage, coach and plan effectively to motivate all sales personnel to do the best they can to achieve the departmental as well as the hotel’s goals and commercial objectives.
• Seek new customers through strategic outbound sales efforts.
• Manage own goals and expenses assigned budgets.

• Required sales activities will include but not limited to attending tradeshows, network events, outside sales calls, client meetings, local / state or national sales trips as needed.
• Performs other related duties as assigned by management.

Other:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

• Professionally represent the hotel at all industry/community functions.
• Participate as a team player with all departments.

• Assist with reports and/or competition data collection.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Ability to complete a contract in compliance with all checklists, standards, and corporate company policy.
• Ability to manage and direct staff.
• Ability to perform critical analysis.
• Ability to handle multiple customer and operational demands with high degree of professionalism, operating often with time sensitive.
• Computer knowledge and ability: Word, Excel, PowerPoint, Opera, and other sales related systems.
• Ability to operate independently and with a high degree of autonomy requiring excellent time management stills and self-motivation.
• Ability to communicate effectively with the public and other Team Members.
• Read, write, and speak English fluently; Spanish is a plus.
• Able to work under pressure and deal with stressful situations during busy period.
• Hotel product and industry knowledge, i.e., staffing, operations, safety, security, fire, police, city ordinances and permits.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• This position requires a high degree of independent judgement and discretion on decision making.

PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 8 or more hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and filing tasks.
• Must be able to exert well-paced ability in limited space.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed

QUALIFICATION STANDARDS Education:

Four-year college degree preferred in hospitality communications, sales, and marketing focus.

Experience:

Requires a minimum of three plus years’ experience in the market with a proven sales track record of meeting and exceeding goals. Hotel or sales experience. Proven track record in prospecting and closing new business.

Licenses or Certificates:

Ability to obtain and/or maintain any government required licenses, certificates, or permits.

Grooming:

All employees must maintain a neat, clean, and well-groomed appearance per Mondrian South Beach standards.

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