Lead Engagement Director CCF - Cleveland Area

Lead Engagement Director – Enterprise Services Operations Reporting into the Enterprise Services (ES) Operations team, the Lead Engagement Director role is designed for accomplished healthcare leaders who have built their careers within complex Healthcare Systems and are ready to extend that expertise across a broader, enterprise-wide strategic landscape. Role Overview As the senior leader and primary point of contact spanning the C‑suite through operational leadership, you will shape, strengthen, and sustain the overall health and long‑term success of strategic partnerships. In addition to managing key client relationships, you will lead a team of Client Service Managers, drive cross‑functional strategic initiatives, and contribute to the ongoing evolution of the ES business. Key Responsibilities Serve as the senior relationship leader across executive and operational stakeholders, ensuring alignment to strategic goals and partnership value realization. Drive exceptional customer engagement and deliver a differentiated, high‑impact customer experience through proactive communication and relationship management. Lead strategic discussions across budgeting, asset management, capital planning, procurement, and KPI alignment to optimize outcomes. Anticipate client needs, identify risks, and ensure timely resolution of issues while maintaining strong trust and transparency. Enterprise & Business Leadership Lead and contribute to strategic initiatives across the Enterprise Services business, helping shape offerings, delivery models, and operational excellence practices. Collaborate across business lines to drive visibility into performance, risks, opportunities, and continuous improvement initiatives. Evaluate client environments to identify opportunities for growth, optimization, and innovation. People Leadership & Service Delivery Oversight Directly manage and develop a team of Client Service Managers responsible for overseeing strategic service agreements, including equipment installation, service delivery, and maintenance performance. Provide leadership and operational guidance across service execution to ensure high reliability, quality outcomes, and adherence to contractual commitments. Leverage experience in equipment servicing environments to support effective decision‑making, issue resolution, and continuous improvement in service delivery models. Serve as a mentor and coach across the broader engagement team, fostering professional growth, collaboration, and leadership development. Build a high‑performing, accountable team culture focused on service excellence, customer success, and continuous improvement. Program & Operational Oversight Oversee the execution of large‑scale, complex, multi‑year programs and partnerships, ensuring delivery against scope, timeline, financial, and performance commitments. Ensure effective governance structures, performance monitoring, and continuous improvement practices are in place. Required Experience & Qualifications Demonstrated leadership experience within a Healthcare System, including direct management of teams in clinical departments, hospital operations, or service lines such as Radiology, Laboratory Services, Cardiovascular, Oncology, or Emergency Medicine. Proven experience managing and developing teams, including direct oversight of service‑oriented or operational delivery roles. Experience in equipment servicing, asset management, or technical service environments within healthcare strongly preferred. Minimum of 5+ years of leadership experience in healthcare operations, clinical administration, or healthcare system management. Proven success managing large‑scale, complex, multi‑year programs or projects exceeding $100M in value, from initiation through completion. Deep understanding of healthcare system complexity, including operational, regulatory, academic, and research mission requirements. Strong knowledge of clinical workflows, asset utilization, staffing models, and capital planning strategies. Ability to develop and execute both short‑ and long‑term operational and capital plans, including performance management, compliance oversight, and operational excellence initiatives. Excellent communication and executive presence, with the ability to influence diverse stakeholders from frontline teams to executive leadership. Strong project and program management capabilities, with the ability to lead multiple priorities in fast‑paced, high‑acuity environments. Current awareness of healthcare industry trends, challenges, and emerging innovations. Bachelor’s degree in a medical field, engineering/technology, healthcare/business administration, or related discipline. Ability to travel up to 15%. Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Compensation The base pay range for this position is: $151,200 – $207,900. If this is a commission eligible position, the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance. Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and Aff… (full policy text omitted for brevity) EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, please refer to the company’s EEO policy. Reasonable Accommodations Siemens Healthineers is committed to equal employment opportunity. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please contact the HR People Connect People Contact Center. We will ensure persons with disabilities are provided reasonable accommodations in accordance with applicable laws. #J-18808-Ljbffr Role, Inc.