Closing Key Holder

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources

KEY HOLDER
Member Services & Club Operations
Reports To: General Manager / Club Manager

STEP UP. LEAD THE SHIFT. GROW WITH CRUNCH.
Are you dependable, energetic, and ready to take the next step in your leadership career?
Crunch Fitness is looking for a motivated, customer-focused Key Holder to support daily club operations and help create an exceptional member and guest experience.

As a Key Holder, you'll provide leadership and operational support during assigned shifts while gaining hands-on experience that can help you grow within Crunch Fitness.

WHY JOIN CRUNCH?

• Competitive base salary
• Medical, dental, vision insurance, and 401K for Qualifying Employees
• Commission and performance-based bonus opportunities
• Complimentary Crunch Fitness membership and 1:1 personal training 
• Employee discounts and other club benefits
• Professional growth and advancement opportunities
• Assistance and discounts in fitness certifications and credits to advance your fitness career
• Hands-on experience in fitness club operations
• Opportunities to build leadership, customer service, sales, and management skills
• Potential pathway to future management opportunities
• Energetic, supportive team environment
• Opportunity to grow with a rapidly expanding fitness brand

WHAT YOU'LL DO

• Welcome and check in members and guests and provide information about club facilities, services, schedules, programs, and promotions.
• Respond to member questions and routine concerns and escalate more complex issues to management when needed.
• Answer incoming calls and maintain a visible, approachable presence on the club floor and at the front desk.
• Support membership sales and promote upgrades, personal training, group fitness, retail, and other club offerings.
• Schedule member services and training sessions and process payments accurately.
• Communicate member messages and updates through club software.
• Support promotions, events, challenges, and other member engagement initiatives.
• Assist with opening and closing procedures and help ensure the club is prepared for business and properly secured at closing.
• Monitor the club during assigned shifts and help maintain a clean, organized, safe, and professional environment.
• Provide direction and assistance to team members when appropriate and help ensure service standards and procedures are followed.
• Communicate member feedback, staffing concerns, maintenance issues, and other important information to management.
• Respond appropriately to routine situations and emergencies and notify management when necessary.
• Protect company property, equipment, confidential information, and member information.
• Follow all Crunch Fitness policies, procedures, safety requirements, and Employee Handbook guidelines.

WHAT WE'RE LOOKING FOR

• Previous customer service, sales, hospitality, retail, fitness, or leadership experience preferred
• Strong customer service and communication skills
• Ability to read, write, and communicate effectively in English
• Basic computer skills and ability to learn club software and systems
• Dependable, responsible, organized, and able to work independently
• Professional, positive, and composed in a fast-paced environment
• Ability to take initiative, handle routine concerns, and know when to involve management
• Ability to regularly lift and carry up to 50 pounds

READY TO TAKE THE NEXT STEP?
If you're dependable, customer-focused, and ready to take on more responsibility, this could be the opportunity you've been looking for.

BRING YOUR ENERGY. BUILD YOUR LEADERSHIP SKILLS. GROW WITH CRUNCH.

Responsibilities may be modified or adjusted based on business needs.