Administrative Specialist 3

Administrative Professional

The New Jersey Judiciary, Probation Services Division, Child Support Enforcement Unit, is seeking a highly motivated administrative professional with excellent customer service, interpersonal, organizational, and communication skills. Under the direction of an Administrative Supervisor, or other supervisory personnel, the selected individual will serve as a key member on either the NJKiDS Systems Team or the Intergovernmental Central Registry (ICR) Team. The ideal candidate will thrive in a collaborative, fast-paced, team-oriented environment and possess strong knowledge of the NJKiDS automated system, as well as familiarity with the 2008 Uniform Interstate Family Support Act (UIFSA) revisions, the Hague Convention, and the ability to apply relevant statutes, court rules, and case law to child support matters that cross state and international borders.

REMOTE WORK: The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.

Example Of Duties

• Function as an NJKiDS Systems Team member by providing virtual assistance and creating help-desk tickets for user access across several systems within the child support domain, as well as tickets for all NJKiDS system development and defects. These systems include NJKiDS, OIT, DMV, CLEAR, NJKiDS Portal and FACTS.
• Reset passwords and run quarterly audits to ensure only Title IV-D staff have access to the various databases, and work with local county probation offices to ensure accurate data for annual staffing models and system security.
• Provide technical assistance to local child support staff by reviewing database activities as they relate to performance measures and enforcement methods so that all tools are utilized to their fullest extent.
• Download and disseminate financial, held monies, bench warrant, child support collection, JOBS program, and other related reports to local offices, and conduct quantitative and qualitative research to support performance and operational effectiveness.
• Audit monthly statewide TransUnion transactions for OMAS Financial Services invoice payment.
• Analyze child support initiatives, programs, and units to assess effectiveness and recommend process and workflow improvements.
• Function as an Intergovernmental Case Registry Team member by investigating and resolving inquiries and complaints from a broad range of internal and external stakeholders, litigants, attorneys, employers, government officials, and out-of-state child support agencies.
• Review and provide responses to written correspondence, complaints, inquiries, and petitions with the objective of identifying and resolving issues and ensuring accurate and timely responses to inquiries.
• Review and respond to electronic consumer credit disputes evaluating the reason for the dispute and providing status information to the credit agencies.
• Provide structured technical assistance to NJKiDS Systems Team members and co-workers; assist the Administrative Specialist 4 in delivering UIFSA trainings to intergovernmental staff statewide; and provide support and guidance to vicinage staff as needed.
• Collaborate with management on deadlines, regulations, and policy updates, and participate in statewide work groups to develop standard operating procedures (SOPs) and workflows.
• Assist statewide child support committees, including Policy and Procedures, Probation User Group, NJKiDS Training, Customer Service, and Intergovernmental, with scheduling, agendas, minutes, SharePoint postings, and administrative support.

Regular and predictable physical presence at the worksite is an essential function of this position.

Qualifications

Graduation from an accredited college or university with a bachelor's degree and three years of professional experience, one of which shall be in program development, program coordination, program analysis, program administration and/or administrative research.

Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits. An associate degree from an accredited college or university and two years of additional paraprofessional and/or professional experience may be substituted for a bachelor's degree.

A master's degree from an accredited college or university may be substituted for one year of experience. A law degree from an approved American Bar Association law school may be substituted for two years of experience. Note: A master's degree or a law degree from an accredited college or university, may be used as a substitution, not both. Education Note: Degrees conferred outside of the United States must be evaluated by a recognized evaluation service. (See

Supplemental Information

Driver's License: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position. Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations. Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information. Residency Law: In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need. HOW TO APPLY: The NJ Judiciary requires all applicants to complete the application process fully and as instructed. All applicants must complete the work experience and education sections and attach any required documents. Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable. Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience. Only applicants that follow the application instructions and submit completed applications will be considered. The New Jersey Judiciary consists of: the Supreme Court, the Superior Court including the Appellate Division and the Trial Court of the 15 vicinages in New Jersey, the Tax Court and the Municipal Court System. The Administrative Office of the Courts provides technical assistance, operational support, training, research and development, budget and personnel coordination, and development and operation of information systems for the Courts of New Jersey. The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action Employer Committed to Ensuring an Open Door to Justice NeoGov applicant support at View phone number on click.appcast.io (toll free call) Monday through Friday, 6:00 AM to 6:00 PM Mountain Time (MT)

Benefits

New Jersey Courts offers an exciting and rewarding public service career with incredible employee benefits for full-time employees only and their eligible dependents such as:

• State Health Benefits Program including options for medical, dental and prescription coverage
• Public Employee's Retirement System pension program
• Federal Student Loan Forgiveness for employees with 10 years or more of service
• Generous leave program which includes vacation, personal and sick leave and 13 annual paid holidays
• Voluntary investment programs separate from and in addition to the pension plan through the Deferred Compensation Plan and the Supplemental Annuity Trust of New Jersey (SACT)
• Comprehensive training offerings including LinkedIn Learning.
• Tax Savings Programs including the Premium Option Plan, Medical Flexible Spending Account and Dependent Care Flexible Spending Account and Commuter TaxSave
• NJBest 529 College Savings Plan
• Member Term Life Coverage including basic and optional plans