Customer Service Coordinator - Trade Office

Doug Anderson Plumbing and Heating is hiring a full-time Customer Service Coordinator - Trade Office in Billerica, MA! Quick Overview Pay: Earn up to $28 per hour Schedule: 8 am-5 pm, Monday through Friday Benefits: Comprehensive benefits package including health and dental coverage, vacation time, training opportunities, small company events, steady hours, supportive management, and company-provided gear. Your Role As a Customer Service Coordinator - Trade Office Manage customer communications, scheduling, and follow-ups to ensure excellent service from first contact to follow-up Manage incoming leads from various channels (Google, Thumbtack, Angi, phone calls, texts, chats) Respond promptly to inquiries and book service appointments Schedule appointments in ServiceTitan and make confirmation calls for the next day's appointments Proactively reach out to existing customers to schedule maintenance and recurring services Communicate professionally with customers via phone, text, email, and chat Maintain accurate customer records and job details in ServiceTitan Monitor multiple communication channels while ensuring timely responsesOrganize follow-ups and manage the office email inbox Assist with general administrative tasks as needed Qualifications Professional phone skills Strong oral and written communication skills Excellent customer service skills Comfortable booking and rebooking appointments, and guiding customers through decisions Ability to multitask and stay organized in a fast-paced environment Confidence using scheduling and office software (ServiceTitan experience is a plus) Self-motivated with strong follow-through Must have plumbing/heating/AC for office work; no medical or dental background #J-18808-Ljbffr EmergencyMD