Director of Central Staffing Office

Baystate Health is seeking a system-level staffing executive to lead enterprise-wide nursing staffing strategy across a complex, multi-hospital health system. This is a highly visible leadership role for a proven operator at scale—someone who has led centralized staffing across large, matrixed organizations and can translate workforce strategy into measurable outcomes across quality, experience, and cost.This leader will shape the future of staffing at Baystate—advancing predictive workforce models, reducing agency reliance, strengthening internal resource pools, and ensuring the right caregiver is in the right place at the right time across the system.RESPONSIBILITIES: Reporting to the Vice President of Clinical Business Operations, the System Director will lead the Central Staffing Office (CSO) as a strategic enterprise function—moving beyond transactional staffing to a data-driven, system-optimized workforce model.You will oversee a team of leaders and professionals responsible for real-time staffing operations, while also driving long-term workforce planning, system standardization, and financial performance improvement.Enterprise Staffing Strategy & System OptimizationLead the design and execution of system-wide staffing models aligned to acuity, census variability, and workforce capability across multiple hospitals and care settingsBuild and advance predictive staffing capabilities, leveraging analytics to proactively manage demand, surge planning, and capacity constraintsStandardize staffing practices across the system to reduce variation and improve quality, efficiency, and caregiver experienceServe as a key advisor to executive and nursing leadership on workforce strategy and system capacity planningOperational Excellence at ScaleOversee centralized staffing operations as a 24/7 enterprise command center, ensuring optimal deployment of nursing resources across the systemDrive performance across key metrics including productivity, premium labor, agency utilization, and fill ratesLead large-scale process improvement initiatives that enhance responsiveness, throughput, and operational reliabilityEstablish and monitor KPIs, dashboards, and governance structures to sustain performanceFinancial Stewardship & Workforce EconomicsOwn staffing-related financial performance, including multimillion-dollar labor budgets and productivity targetsDevelop and implement strategies to reduce contract labor dependency and optimize internal labor poolsPartner with finance and nursing leadership on FTE modeling, workforce planning, and scenario analysisTranslate workforce data into actionable insights that drive margin improvement without compromising careTechnology & Workforce Systems LeadershipChampion the optimization and integration of enterprise staffing technologies (e.g., Cerner, Kronos, TeleTracking)Lead system-wide adoption of tools that enable real-time decision-making and predictive analyticsEnsure data integrity, reporting accuracy, and alignment with quality and patient safety prioritiesExecutive Collaboration & InfluenceOperate as a system-level influencer, partnering across nursing, HR, finance, operations, and executive leadershipLead enterprise conversations on workforce strategy, staffing governance, and labor optimizationRepresent staffing operations in system-wide committees and strategic initiativesBuild strong internal and external partnerships to advance workforce innovationLeadership & CultureBuild, lead, and develop a high-performing team of staffing leaders and professionalsFoster a culture of accountability, urgency, transparency, and continuous improvementElevate the CSO from a transactional function to a strategic, value-driving enterprise capabilityQUALIFICATIONS: We are seeking a leader who has operated at scale and understands the complexity of system-level staffing.15+ years of progressive leadership experience in healthcare operations, with significant experience in enterprise or multi-hospital staffing modelsDemonstrated success leading centralized staffing functions or workforce operations in large, complex health systemsProven ability to influence senior leaders and drive change in highly matrixed environmentsDeep expertise in workforce analytics, labor optimization, and staffing technologiesTrack record of improving financial performance, reducing agency spend, and optimizing labor modelsStrong executive presence, with the ability to translate data into strategy and actionEDUCATION:Bachelor’s degree required; Master’s degree strongly preferred (MSN, MHA, MBA, or related field)RN required if in a clinical track, with appropriate academic credentialsLOCATION:361 Whitney Ave.Holyoke, MATHE ADVANTAGES OF WORKING WITH BAYSTATE!Excellent Compensation High-quality, low-cost medical, dental and vision insuranceGenerous ETOFarm Share Memberships403b retirement company match & annual company contribution increase based on years of serviceFree money coach advice from a certified professionalWellbeing programs that include but are not limited to mental, physical, and financial healthPet, home, auto and personal insuranceLife insuranceReimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!Education:Associates Degree (Required)Certifications:CompensationNote: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.Minimum - Midpoint - Maximum$144,081.00 - $165,609.00 - $195,915.00Equal Employment Opportunity EmployerBaystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.SummaryLocation: Springfield, MassachusettsType: Full time