Scheduling Coordinator

Position Overview:The Scheduling Coordinator is responsible for facilitating care coordination of all patients in their caseload by placing/scheduling caregiver assignment and ensuring visit confirmation. The Scheduling Coordinator will always provide all patients and their families with exceptional customer service.Responsibilities:Assign and schedule caregivers for clients in their home or in facilities, confirm availability, and acceptance of assignments by caregiversInitiate intake process, including development of a patient profile with aim to identify, understand and facilitate best patient-caregiver matchCases must be staffed for the following day before logging offMaintain scheduling records, including visit confirmation using HHA Exchange and/or SalesforceConvey pertinent information to caregivers regarding their patients and notify clients and families of caregiver assignmentsEnsure all voicemail and email messages are responded to courteously, professionally, and in a timely fashion (no less than 24 hours)Document all calls into the appropriate systems and follow proper telephone follow-up proceduresWork closely with clinical team and convey reported change in condition or any inquiry requiring clinical directionWork closely with HR team by assisting in recruitment of ancillary/paraprofessional personnel by providing caregiver-need informationProcess information as needed to comply with all Federal, State and City regulations, as well as all agency Policies and ProceduresAdhere to the terms and conditions of all contractual relationships (CHHA, LTHHCP, MLTC, etc.)Communicate with contract case manager/scheduler timely regarding any changes, missed visits, and client concernsMaintain patient and employee schedules in HHA Exchange and Salesforce or any other electronic/manual scheduling system as determined by managementParticipate in on-call service duties as requested and ensure on-call phone is answered on nights and weekends in a timely fashion, and all calls are responded to as neededAll referrals are accepted for care unless proper authorization for denial has been received by DPS/AdministratorSkills:Home Care experience (Preferred)Spanish Speaking is a plusAbility to work independently and within a teamAbility to multitask and prioritize tasksFlexibility in a fast-paced environment while staying organizedOptimistic, energetic, outgoing demeanorStrong interpersonal communication skills (internal and external)Excellent customer service skills with empathy and patience for elderly clientsPhysical Demands:Prolonged periods sitting at a desk and working on a computerAbility to speak clearly on the telephone and communicate via emailOccasionally lift office products/supplies up to 15 poundsMobility within the office or facilityWork Environment:Standard office environment with typical noise levelsFrequent use of phones and computersHigh-volume, fast-paced, and multitasking atmosphereInteraction with clinical, HR, and administrative staff, clients, and caregiversMay require flexible scheduling, including nights or weekends for on-call responsibilitiesAt Faith Healthcare, we embrace diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our employees receive a competitive salary and benefits package. While we sincerely appreciate all applications, only candidates we feel would best be suited for this position will be contacted. #J-18808-Ljbffr