Installation Manager

Job Description

Job Description

Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ 

The Installation Manager is responsible for the leadership, development, and accountability of a team of installers. In this role, the Installation Manager will ensure quality daily operational functions for the company and will use designs and components to construct, erect, install, and repair custom storage systems and accessories using laminate wood, edge-banding, hardware, and other materials. This position requires the use of hand tools and power tools. 

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days, paid holidays, and sick days
• 401K retirement plan with profit sharing contribution
• 40 hours/week with overtime potential
• Grow your career with us – many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Duties and Responsibilities:

• Responsible for accomplishing revenue targets by managing the installation schedule, hiring the correct headcount for the team, and training and developing skilled and semi-skilled installers to install custom storage systems such as closets, cabinets, offices, and other spaces in a residential environment.
• Lead team to ensure a high-quality brand experience for our clients and team members by coaching installers to comply with our standard installation practices.
• Ensure that the installation department is completing projects accurately and efficiently with minimal errors.  Additionally, championing ongoing change management by driving and providing feedback to refine California Closets operational initiatives, resulting in 100% standard operating procedure adoption at all levels and in a safe manner.
• Manage installation payroll on a daily and weekly basis to ensure the labor budget is achieved. 
• Monitor ordering of tools and installation supplies controlling disbursement and purchasing.
• Assist in fleet management, coordinating repairs, maintenance, outfitting of new vans and ensuring they are kept in standards for cleanliness and organization.
• Utilize company-provided CAD drawings/ blueprints to properly install systems and train installers on proper techniques for quality and efficiency
• Handle customer escalations for any installation issues, damage to property or missed quality expectations.
• Manage the installation department safety program, ensuring that all installers have completed safety modules, tools and PPE are in compliance and create a culture of safety as a top priority.
• Coach and develop the team through monthly meetings, monthly individual assessment, annual performance reviews and a formal training program for new hires and ongoing development. Conduct disciplinary conversations/documentation and performance improvement plans when necessary.
• Ensure compliance with Company standards for cost control, waste reduction, quality, OSHA, and safety.

• Minimum of 2-3 years of supervisory experience.
• Minimum high school diploma or GED required.
• Trade or vocational school experience desirable.
• Must maintain a valid driver’s license and clean driving record.
• Cabinetry or carpentry skills required.
• Ability to read and interpret documents such as safety rules, operating and installation instructions, and procedure manuals.
• Able to walk, lift 50 pounds, reach, stoop, stand, grasp, balance, climb stairs, kneel, and crouch.
• Ability to work in various indoor and outdoor environments being subjected to the weather, noise, sawdust, and other external factors.
• Ability to operate machines, motor vehicles, hand tools, and job-specific equipment and tools.
• Strong verbal and written communication skills required
• Computer skills required: Outlook, Word, Excel, and various operational platforms

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