Collections Specialist

Job Description What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common? Ellsworth Adhesives specs in materials in each of those products! Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer, currently has a Collections Specialist opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in Germantown, WI. Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team! Ellsworth Corporation is a family‑run company that has had continuous growth for over 50 years. We are an industry‑leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state‑of‑the‑art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions. You will contact customers to collect outstanding balances along with analyzing and aging accounts receivable to develop action plans. Responsibilities Reviews customer credit status, terms and limits for existing customers using payment history patterns, information from customers and sales force and third‑party credit reports. Contact customer to collect outstanding balances and confirm scheduled payment dates. Prepare weekly adjustments for review and sign off by lead. Review customer credit status, terms and limits, accounts to determine creditworthiness. Analyze aged receivables to determine a plan of action to resolve. Research and resolve customer inquiries or disputes involving billing. Escalate collection issues to management when necessary. Support the review and release orders on credit hold. Support the guidance to internal and field personnel on credit and collection policy. Qualifications 3+ years of experience in Credit/Collections or related area. High School Diploma or equivalency. Excellent verbal and written communication. Intermediate skills with Microsoft Excel and other accounting software. Accuracy and attention to detail. Ability to participate in projects cross‑functionally, utilizing influence to obtain buy‑in from stakeholders. Perks & Benefits As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits. Ellsworth Corporation is an Equal Opportunity Employer providing equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally protected status. If you are an individual with a disability and require a reasonable accommodation for any part of our employment process, please follow the instructions on our Accessibility Accommodation for Applicants page of our Careers website. #J-18808-Ljbffr