Account Manager | Enterprise

Enterprise Account ManagerAs an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers (500+ employees) and own the long-term relationship, overall account health, and commercial outcomes for your portfolio. You will be responsible for maintaining and growing revenue, driving adoption across Ramp's product suite, and ensuring customers achieve meaningful business outcomes.You will build strong relationships at all levels of your customers' organizations — including operators, directors, VPs, and C-suite leaders — and be skilled at managing evolving needs and product configurations. Internally, you'll work closely with cross-functional teams to support customer initiatives, coordinate efforts, and contribute insights that help shape Ramp's product and operational processes.What You'll DoOwn a portfolio of ~60–70 Enterprise customers, with clear responsibility for retention, expansion, and ongoing account healthLead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomesManage renewals and growth opportunities end-to-end, from identifying the need to solution design, positioning, and negotiationDrive adoption and usage by helping customers understand new features, optimize workflows, and fully leverage Ramp's platformCreate and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategyRun regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successfulCollaborate cross-functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high-quality customer experienceSurface structured feedback to internal teams, helping inform Ramp's Enterprise roadmap and process improvementsUse data and insights to analyze account performance, spot trends, and communicate value in a clear and practical wayTravel occasionally for customer on-sites, events, and internal summitsWhat You Need7+ years of experience in Account Management, Customer Success, or a similar revenue-focused roleExperience managing Enterprise or large Mid-Market accounts (500+ employees), ideally in a scaled book modelStrong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaSDemonstrated ability to negotiate and close renewals and upsell opportunitiesComfortable explaining product workflows, integrations, and technical requirements to both financial and technical stakeholdersAbility to articulate financial value — ROI, cost savings, operational efficiency, and modernization impactsStrong communication and relationship-building skills, including comfort working with senior leadership and the C-suiteTrack record of meeting or exceeding revenue or growth targets in a fast-paced, evolving environmentHigh level of ownership, adaptability, and comfort working through ambiguityWillingness to travel as neededNice to HavesExperience in financial services sales or selling to finance teams (e.g., Office of the CFO, controllers, accounting, or expense management)Experience at a high-growth startupBenefits Available to All Full-Time Ramp Employees (Global)• Flexible PTO• Unlimited AI token usage• Centralized home-office equipment ordering• Health and wellness stipend• Budget for intra-office travel• Weekly coffee stipendUnited States• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents• One Medical annual membership• 401(k), including employer match on contributions made while employed by Ramp• Fertility HRA (up to $10,000 per year)• Parental leave: up to 16 weeks (80 days) at 100% pay• Pet insurance• In-office perks: lunch, snacks, drinks, and more• Relocation support to NYC or SF (as needed)Canada• Group medical, dental, and vision coverage through Sun Life• Life, AD&D, and disability coverage• Fertility drug coverage (up to $4,000 lifetime)• Group Retirement Plan with employer match (RRSP + DPSP)• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay• Employee Assistance Program and virtual care through Lumino HealthUnited Kingdom• Private medical insurance through Freedom Elite• Virtual GP and at-home care via eMed x Livi• Workplace pension through Penfold, with salary sacrifice option• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced payReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other NoticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.Ramp Applicant Privacy Notice