Solutions Engineer 1

Why work at TMA Systems? Competitive compensation plan. Employer paid benefits: health, dental and vision. Career progression/internal mobility opportunities. Inclusive work environment. Volunteering opportunities. Company/team building events. This role allows employee to have a hybrid remote working option (work from home and work from office options). Position Overview The Solutions Engineer I is a client-facing technical expert responsible for translating complex customer business needs into scalable software solutions. This role sits at the intersection of product, engineering, and sales—serving as both a technical consultant and an implementation specialist. The ideal candidate is strong in software fundamentals, understands modern development environments, and can clearly communicate technical concepts to both technical and non-technical audiences. Key Responsibilities Act as the technical point-of-contact during pre-sales and post-sales engagements, partnering with Account Executives, Account Managers, and Engineering. Conduct discovery sessions to understand customer workflows, system requirements, and KPIs. Translate customer needs into actionable technical requirements and solution designs. Create proof-of-concepts (POCs), demos, and technical prototypes to validate solution approaches. Provide recommendations on best practices, required products to achieve prospect/client desired outcomes, and overall system configuration. Product Expertise & Technical Enablement Maintain deep expertise in the company’s platform, modules, service offerings, and deployment options. Provide training, technical walkthroughs, and internal enablement for sales and support teams. Gather customer feedback and partner with Product on future enhancements, roadmap priorities, and feature gaps. Source RFPs related to TMA’s platforms and lead projects to provide comprehensive and compelling responses. Administer supporting software platforms such as Responsive to assist in populating RFP responses. Cross-Functional Collaboration Work closely with Engineering to elevate bugs, technical blockers, or customer-impacting issues. Collaborate with Customer Success to ensure smooth handoff and long-term adoption. Assist Account Executives and Professional Services in crafting requirements to be included in Statements of Work as part of the sales process. Required Qualifications 2+ years of experience with WebTMA or a CMMS which serves similar verticals such as higher education, healthcare, and corporate facilities. Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders. Strong problem-solving skills and ability to manage multiple projects simultaneously. Preferred Qualifications Experience working with enterprise customers or large-scale implementations. Background in pre-sales engineering or technical sales support is a plus. Experience working on complex RFP responses and RFP management software. Technical curiosity and willingness to dive deep into product features. Strong ownership mindset and ability to drive projects end-to-end. Customer-centric with a consultative approach. Efficient communicator with strong documentation practices. #J-18808-Ljbffr Eagle CMMS