Plumbing Service Technician

General Job Description


We are seeking a highly skilled and customer-focused Plumbing Service Technician to join our team in San Antonio , Texas. This role is responsible for performing diagnostics, repairs, and routine maintenance on residential and light commercial plumbing systems. The ideal candidate will have a strong foundation in plumbing practices, excellent problem-solving ability, and a proven commitment to exceptional customer service.

Key Responsibilities

Service Calls & Diagnostics

• Respond promptly to service requests for residential and light commercial plumbing systems
• Diagnose plumbing issues using proper tools and inspection techniques
• Identify problems related to water pressure, leaks, clogs, backflow, and fixture malfunctions
• Conduct system tests to determine necessary repairs or component replacements

Routine Maintenance

• Perform preventative maintenance including flushing water heaters, checking pressure regulators, inspecting piping, and testing sump pumps
• Inspect and maintain plumbing fixtures, valves, traps, and water filtration systems
• Provide seasonal system checks for freeze protection and water heater efficiency

Repair, Replacement & Installation

• Repair or replace components such as water heaters, faucets, toilets, valves, disposals, and piping
• Install plumbing systems for remodels or light commercial applications according to codes and specifications
• Ensure proper connections, testing for leaks and system integrity

Customer Communication & Service

• Communicate clearly and respectfully with customers regarding plumbing issues and proposed solutions
• Offer guidance on proper system care, water-saving practices, and maintenance plan options
• Build trust and long-term relationships through professionalism and follow-through

Documentation & Reporting

• Accurately document all service activity, including diagnostics, repairs, and parts used
• Complete work orders, service tickets, and reports using mobile software or paper forms as required

Safety, Compliance & Environmental Practices

• Adhere to all safety regulations and company procedures on job sites
• Safely handle and dispose of materials such as old piping, water heater components, and sealants
• Comply with local, state, and federal plumbing codes and environmental standards

Team Collaboration & Scheduling

• Work closely with dispatchers and fellow technicians to coordinate service calls and manage workload
• Support and mentor junior technicians or apprentices as needed
• Contribute to a positive team culture focused on excellence and continuous improvement

Minimum Education

None
Minimum Years of Experience

2-4
Specific Qualifications

Qualifications

• High school diploma or GED required
• Minimum of 2 years' experience servicing residential and/or light commercial plumbing systems
• Strong understanding of plumbing systems, including water supply, drainage, gas lines, water heaters, and fixture installation
• Proficient with plumbing tools and diagnostic equipment such as pipe inspection cameras, pressure gauges, pipe threaders, and leak detectors
• Familiarity with local plumbing codes, safety regulations, and permit procedures
• Excellent communication and customer service skills
• Ability to work independently with minimal supervision and manage multiple service calls
• Must pass a background check and drug screening
• Valid driver's license with a clean driving record

Physical Requirements

• Ability to lift and carry up to 50 lbs on a regular basis
• Comfortable working in a variety of conditions including crawl spaces, attics, basements, rooftops, and confined areas
• Capable of standing, bending, kneeling, or climbing ladders for extended periods
• Willingness to work in environments with dust, dirt, heat, moisture, and occasional odors
• Ability to use hand and power tools safely and effectively while maintaining situational awareness

License Required

Yes
Job Locations

US-TX-San Antonio
Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One - and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

EEO Statement

PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.


View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at View phone number on click.appcast.io or any IES office to request assistance.

IES Participates in E-Verify/IES participa en el programa E-Verify

E-Verify Information/ Información sobre E-Verify

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Right to Work/Ley de Derecho al Trabajo

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