Medical Administrative Assistant- Chronic Care

Job Description

Job Description

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits:

• Work-Life Balance (no overnight shifts)
• Medical, Dental & Vision Plans
• Life Insurance
• 401(k) Retirement Plan
• Critical Illness, Accident, & Legal Plans
• Wellness Program
• Learning & Development Opportunities
• Paid Time Off
• Paid Holidays
• Free Onsite Parking at All Locations

Working Schedule: Monday - Friday, 8:00am - 4:30pm

Location: Amherst, NY

Position Summary: A chronic care management assistant within the Chronic Care Management program coordinates and oversees patients' long-term care needs, ensuring they receive continuous support, education, and appropriate medical services. They act as a liaison between patients, healthcare providers, and community resources to improve health outcomes and quality of life.

Responsibilities of Position:

• Assists care managers with various tasks associated with coordinating patient care that for all patients enrolled in Dent’s CCM program.
• Develop a strong understanding of the CCM program, including eligibility, enrollment process, services offered, and costs, to accurately educate and assist patients with their questions.
• Answer/reply to patient text responses or phone calls and assist patients with inquiries, appointment reminders, and general information.
• Prepare reports, correspondence, and other documentation as required by the CCM team.
• Coordinate communication between patients, healthcare providers, and external organizations.
• Assists with scheduling medical appointments, testing, and specialist referrals.
• Conducts regular check-ins with enrolled patients via text or phone to assess patient needs.
• Advocate for patients by ensuring access to necessary healthcare services and support systems.
• Document patient interactions in Phamily and eCW systems.
• Communicates daily with care management team to provide necessary support to CCM patients.
• Collaborates with providers and multidisciplinary clinical staff.

• Ensure confidentiality and compliance with HIPAA and other healthcare regulations.
• Represents the Dent by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate and to solve complicated matters.

• Performs other duties as assigned or requested.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills & Experience Necessary:

• 2+ years prior medical assistant or medical office experience, preferably in the outpatient setting
• EMR software knowledge
• High degree of verbal communication and interpersonal skills to determine needs, provide information, instruct, and provide emotional support
• Strong planning, problem solving, organizational, verbal communication and interpersonal skills
• Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer
• Ability to address and resolve conflict in a professional manner
• Ability to maintain strict confidentiality
• Ability to be flexible

Working Conditions:

• Moderate physical effort, including assistance to the disabled patient in transfers to and from wheelchairs
• Prolonged standing and walking periods with often bending, squatting, reach above shoulder level, crouching, kneeling, and push/pull
• Regular fine hand manipulation
• Associated health risks related to patient exposure including body fluids
• Minimal physical effort, requires some lifting usually not in excess of 25 pounds

Compensation:

• Most candidates will start within the first quartile of the pay range
• Rates are commensurate with experience

Mon-Fri 8:00am-4:30pm
40 hours/week