Customer Success Specialist
Tuvoli
Overview Tuvoli is transforming how private aviation does business. Our innovative platform combines a feature-rich charter booking toolset with a modern, secure payment solution that simplifies and accelerates transactions across the industry. We’re seeking a highly motivated Customer Success Specialist who is passionate about aviation technology and committed to delivering exceptional customer experience. This person will serve as a trusted partner to our users—supporting them through onboarding, training, and long-term adoption of our platform. What You’ll Do As a Customer Success Specialist at Tuvoli, you’ll play a key role in ensuring our customers succeed with our products. You’ll: Guide new charter operators and brokers through onboarding and implementation Deliver engaging product training to drive adoption and satisfaction Provide responsive, thoughtful support to users via Zendesk (email, chat, phone) Troubleshoot issues and escalate effectively when needed Maintain strong customer relationships by understanding their needs and advocating for their success Participate in product testing and feedback loops to improve the user experience Share on-call duties with the team Communicate clearly and patiently across a wide range of user backgrounds and technical levels Collaborate with internal teams to drive customer-focused improvements What We’re Looking For A bachelor’s degree or equivalent professional experience 2+ years in a customer success, support, or account management role Excellent communication and interpersonal skills—empathetic, clear, and approachable Strong organizational and time management abilities Technical aptitude and comfort with learning new platforms Experience using Zendesk or other customer service platforms (a plus) Experience with payment or banking (a plus) Background/ interest in aviation or travel is highly desirable Why Tuvoli? Join a fast-growing company reshaping private aviation Work with a supportive and driven team Opportunity to make a real impact and grow your career If you’re energized by helping customers succeed, excited by innovative tech, and ready to be part of a high-growth company— we’d love to hear from you. #J-18808-Ljbffr Tuvoli
$65k - $77k
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Success Specialist 5 days ago Requisition ID: 1043 Salary Range: $65,000.00 To $77,000.00 Annually This is a hybrid role that requires...SuggestedTemporary workLive inLocal areaWork from homeShift workAlto-USA-2
Quincy, MA2 days ago- Boston University is looking for a Customer Success Coordinator to join their Procure to Pay team. This role involves managing customer relationships and ensuring a seamless service experience specifically in the P2P area. The ideal candidate will have 1-3 years of experience...Suggested
$70k - $85k
...difference. At Vaisala, you don't have to fit in to belong. We are looking for a team member to join our organization as a Customer Success Specialist at Vaisala Inc. located in Burlington, MA. You will join a growing team whose focus is to provide solutions to customers...SuggestedFull timeTemporary workFor contractorsFor subcontractorWork at officeFlexible hours$70k - $85k
Vaisala Inc., located in Burlington, MA, is looking for a Customer Success Specialist. This role involves helping customers achieve their goals using Vaisala's products and services, building long-term relationships to ensure customer satisfaction, and identifying upselling...Suggested- ...recall management, service scheduling, mobile service, and customer engagement—driving better outcomes for dealerships and a smoother... ...here. About the role BizzyCar is looking for a Customer Success Specialist to join our growing Customer Success team in Boston. This is...SuggestedWork at officeRemote work3 days per week
- A fast-growing SaaS company in Boston is seeking a Customer Success Specialist to ensure customers maximize value from their platform. This hybrid role involves onboarding, training, and managing customer accounts. With a focus on communication, adaptability, and analytical...
$65k
...About This Role At the heart of our business is an exceptional customer experience—and this role plays a critical part in delivering... ...savvy and comprehends ERP systems and procedures. Strong and successful experience leading and motivating. Mentoring, collaboration,...Local areaOverseas$57.4k - $98.35k
Wolters Kluwer is hiring a Customer Success Manager based in Boston, MA. This role is vital in driving customer value from Lippincott Solutions. The CSM will manage a portfolio of National and Mid-Market accounts, focusing on customer engagement, implementation support...Work at office- Fremont Bank is seeking a dedicated customer service representative in Boston, Massachusetts. In this role, you will ensure all client needs are addressed and assist with iCIMS products. Key responsibilities include managing accounts, resolving inquiries, and identifying...
$26.92 - $40.38 per hour
...and perspectives. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond traditional job requirements. Role Product Experts (Customer Support Specialists) are critical to our success. Our mission is to deliver exceptional...Work at office$20 - $24 per hour
...service. Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call... ...Responsibilities Operate in a call center environment as a customer success advocate. Answer high-volume, inbound calls or texts from...Hourly payLocal area- BizzyCar in Boston is seeking a Bilingual Customer Success Specialist to enhance customer engagement and operational efficiency for automotive dealerships. You will be responsible for onboarding, training, and managing customer accounts to drive satisfaction and retention...
- A leading private aviation technology firm based in Boston is seeking a Customer Success Specialist passionate about aviation technology. This role involves guiding customers through onboarding, delivering engaging product training, and providing responsive support via...
- Inside Higher Ed is looking for a Customer Success Coordinator at Boston University. This full-time position focuses on delivering superior customer service within the Procure to Pay team, ensuring seamless experiences for customers and suppliers. The ideal candidate will...Full time
- ...Customer Support Specialist SaaS Compliance Platform Location: Remote - India - European Shift Employment Type: Full Time About the Company... ...~13 years of experience in SaaS product support, customer success, or technical support (L1/L2). ~ Excellent written...Full timeRemote workShift work
$68k - $102k
Job Overview Customer Education Specialists are responsible for executing day-to-day content operations and creating high-quality, relevant, and... ...Curriculum Development team, marketing, sales, and customer success to produce educational resources. Responsibilities...$90k - $120k
...Series E round. About The Role EliseAI is looking for a Customer Education Specialist to ensure a seamless onboarding process and transition for... ...clients. You will work closely with the Director of Customer Success and other teams to develop and execute comprehensive...Work at officeRemote workRelocation$70k - $78k
McGraw Hill is seeking a Field Customer Success Representative based in the Boston area. This role involves owning customer relationships and driving product adoption within higher education institutions. Responsibilities include managing sales pipelines, building relationships...- Customer Success Consultant at Mirakl - Boston, Massachusetts, United States Mirakl is the global leader in platform business innovation. Mirakl’s suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online...Worldwide
- Datadog is looking for a Customer Success Associate in Boston to build strategic relationships with customers. You will drive adoption and manage customer accounts focusing on retention and growth. The ideal candidate will have strong communication skills and a customer...
$54k - $79k
Datadog is seeking a Customer Success Associate to manage strategic relationships with customers in Boston, Massachusetts. You will be responsible for driving product adoption and retention, addressing customer inquiries, and collaborating with various internal teams....$54k - $79k
As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate...Contract workWork at office$70k - $78k
...learning supplements to help students achieve their goals at every stage of their academic journey. We’re looking for a Field Customer Success Representative to support our territory that covers a defined territory that includes Boston, Rhode Island, and Albany (...Contract workWork experience placementNight shift2 days per week3 days per week1 day per week- ...succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers...Full time
McQuade Organization
Cambridge, MA22 hours ago - ...Customer Success Agent (Portuguese-Speaking) Rayyan is an AI, SaaS startup company that is developing a research collaboration platform, featuring an AI‑assisted workflow to help accelerate the process of searching, extracting and synthesizing relevant information from...Work at officeRemote workFlexible hours
Rayyan Systems Inc.
Cambridge, MA3 days ago - ...Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer‑focused, technically... ...with Engineering, Product, Professional Services, and Customer Success teams to investigate issues, drive resolutions, and improve the...Remote workWorldwideShift work
Zinier
Boston, MA4 days ago - ...emails, live chat, and internal tools such as Slack and Salesforce. Success in the role is measured by the number of product demonstrations... ...: Monthly All-Hands meetings share updates on metrics, customer stories, hiring plans, and financial performance. Every session...Remote workHome officeFlexible hours
- ...and assisting in lead generation and prospect engagement initiatives. The successful candidate will communicate effectively to increase opportunities by scheduling meetings with potential customers and supporting the success of our sales team. Requirements ~1+ year...InternshipWork at office3 days per week
$80k - $95k
...revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company we made history in 2021 by becoming a public benefit...Full timeWork at officeLocal areaWork from homeFlexible hours$55k - $66.5k
MOCA Systems, Inc. is hiring a Customer Success Associate to join their team remotely. This entry-level position focuses on ensuring clients see value in planning construction projects using Touchplan. The ideal candidate will manage customer project data, address inquiries...Remote job
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