Personal Banker I

It’s about interactions more than transactions. Who You Are As a Personal Banker I , you are the first point of contact for many customers, setting the standard for banking with us. You are empathetic, a problem‑solver, and consistently deliver a banking experience that makes customers want to stop by the bank and say hello. What You’ll Do Provide coverage in personal banking and teller services while meeting consumer banking performance standards. Educate and advise customers on deposits, loans, and provide support for any service or account maintenance issues. Stand firm in integrity and use good judgment in every situation. Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures. Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions. Manage risk while actively practicing loss prevention. Attend teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies. Develop relationships with clients. Be their point of contact – they know your name and you know theirs. Provide advice and guidance and help people along their financial journey. Take action using Integrity, Caring, and Excellence to achieve all‑win outcomes. What You’ll Need Required availability: Monday–Friday, 8:00 am–5:00 pm with rotating Saturdays, 8:30 am–1:00 pm. Exceptional customer service skills. Proficiency in Microsoft applications. Excellent written and verbal communication skills. Additional Preferred Skills Cash‑handling experience. College hours. Experience in dealing with fraud, protecting customers’ money, and building trust so clients feel comfortable and safe. Frost Benefits Medical, dental, vision, long‑term disability, and life insurance. 401(k) matching. Generous holiday and paid time off schedule. Tuition reimbursement. Extensive health and wellness programs, including Employee Assistance Program. Referral bonus program. #J-18808-Ljbffr