Forward Deployed Engineer

Forward Deployed EngineerLocation: New York, NY or San Francisco, CA preferred; open to U.S.-based remote candidates near a major airport Work Model: Hybrid or Remote Industry: Enterprise AI Infrastructure / Developer Tools Compensation: Competitive salary + equityOur partner is a well-funded, early-stage enterprise AI infrastructure company building foundational software that helps organizations safely deploy AI across internal systems, tools, and workflows. The team has deep experience in AI products, developer platforms, and enterprise software, and is operating at the center of a fast-moving shift in how enterprises adopt AI in production environments.With strong early customer traction, a highly technical team, and a growing go-to-market organization, the company is focused on building reliable, enterprise-ready products that combine speed, usability, and operational rigor.The OpportunityOur partner is hiring a Forward Deployed Engineer to work closely with customers during both pre-sales and post-sales engagements. This is a highly technical, customer-facing role for someone who enjoys solving real implementation problems, working directly with engineering teams, and helping customers successfully deploy complex products in their own environments.You will play a critical role in pilots, proofs of concept, integrations, and technical troubleshooting. This role is ideal for someone who has strong engineering fundamentals, enjoys working with people as much as systems, and wants to operate at the intersection of product, engineering, and customer success in an early-stage environment.ResponsibilitiesPartner directly with customers during pre-sales and post-sales technical engagementsSupport proofs of concept, pilot implementations, and production-oriented deploymentsTroubleshoot integration issues and help customers build within their own environmentsTranslate customer requirements into practical technical solutionsCollaborate closely with product, engineering, and go-to-market teams to unblock customer progressRepresent the company credibly in technical conversations with senior engineers and enterprise stakeholdersSurface recurring customer needs and implementation patterns to internal teamsRequirements3+ years of experience in software engineering, solutions engineering, forward deployed engineering, technical consulting, or a related customer-facing technical roleStrong technical foundation, ideally with a computer science background or equivalent hands-on engineering experienceAbility to work directly with customers and communicate clearly in technical settingsExperience troubleshooting integrations, implementations, or deployment-related issuesComfort operating in ambiguous, early-stage environments and moving quickly with limited structureStrong problem-solving skills and the ability to balance technical depth with customer empathyRegular use of modern engineering tools and AI-assisted workflows in day-to-day workNice to HaveExperience in enterprise software, developer tools, AI infrastructure, or technical platformsPrior software engineering experience, especially in product or systems environmentsExposure to pre-sales, post-sales, or implementation work with technical customersComfort traveling as needed for customer-facing work